Virtual Administration Support (Cebu/Home-based)

Car Next Door
Remote
Role Type: Long term contract (8-hour rotating shifts)
Location: Currently 100% home-based - Cebu, Philippines
Salary Range: PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)

About Us






We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.





Our fast growth and market position has been recently recognised by:
  • 2014- Green Lifestyle Awards, winner - transport company
  • 2017 - Westpac Businesses of Tomorrow, top 200 winner
  • 2018 - SmartCompany Smart 50, 5th place
  • 2018 - Service Innovation Awards, Finalist
  • 2019 - Australian Growth Company Awards, winner - Company to watch
  • 2019 - Deloitte Technology Fast50

About the role
We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems. This role will operate out of Cebu, however will be 100% home-based. 





In this role you will be responsible for the following:
  • Processing membership applications within the allocated time frames
  • Assigning and collecting customer payments
  • Replying to customers when processing driving infringements
  • Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame
  • Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame. 
  • Additional various tasks where required

What you’ll bring:
  • At least 2* years of experience working as a virtual operator, supporting a company based overseas
  • Good written and verbal English communication skills
  • Mid-level proficiency in navigating Apple or Windows-based operating systems
  • Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)
  • Strong ability to read and follow written instructions for completing tasks
  • Strong ability to learn new tasks and software applications
  • Amenable to work in rotating shifts

Other benefits of working for Car Next Door:
  • Initially, 100% Remote working with potential to move into a shared space (if desired) in future
  • Mentoring and development by experienced customer service professionals
  • Career growth opportunities within scaling teams
  • Employee engagement activities
  • Working for an Australian company doing amazing things for the community and our environment

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