Start Date: From 11th January 2021 onwards
- Helping our existing customers get the absolute most out of Power Diary
- Assisting new customers to get up and running on Power Diary
- Looking for opportunities to deepen customers’ use of Power Diary’s features
- Thinking broadly and creatively about each customer’s journey and needs, and helping meet these needs through providing excellent support and service
- Being ‘the voice’ of the customer by listening to customer suggestions and requests, and feeding this into our product development cycle
- Responding to live Chats, emailed support requests, and customer inquiries using our Helpdesk Software (Help Scout). They also call clients when needed to work through more complex questions.
- Providing online training and walk-throughs via screen share to new, existing or prospective customers
- Creating and updating Knowledge Base articles (customer-facing and internal).
- Contributing to our development roadmap by identifying opportunities for improvement, and new features based on customer feedback.
- Sharing ideas and contributing to the discussion of all things Power Diary with our globally distributed team of Marketing, Development and Customer Success professionals.
- Experience providing software support (strongly desired, but not critical)
- Well-developed customer service skills
- A natural curiosity and aptitude to solve problems
- A motivated, energetic and goal-driven approach to work
- An outgoing and friendly personality
- Strong written and verbal communication skills
- The ability to work remotely. Remote work might sound attractive but it’s not for everyone.
- £12 - £17 p/h
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