Support & Operations Manager

ContentFly (YC W21)
Remote

About the job

As a Support & Operations Manager here at ContentFly you'll own front line interaction across our channels and manage our marketplace operations. 



  • Respond to in-bound live chat conversations from Leads, Customers, and Writers
  • Answer support questions and debug platform problems
  • Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings
  • Manage our marketplace operations to ensure timely and high quality service
  • Identify trends, patterns, issues and share with relevant teams at ContentFly
  • Improve the recruitment process for Writers
  • Run various other process improvement / customer experience initiatives
Salary: USD$45,000 - $55,000 

This position is fully remote, you can apply form and work from anywhere.



About you

  • 1+ years experience in a customer support, operations or other customer-focused role at a software company
  • Fluent in written English
  • Experience with SaaS and/or marketplace technology companies is a bonus

Keep in mind you never have to pay to apply. Never pay for equipment or training. The basic rule is; NEVER pay for anything when applying. When talking to the job poster, make sure you're talking to someone from the actual company. By clicking the apply button you will leave Remotebond to the external application website.


Remotebond accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

More than just a job board – an online community with a common goal of helping passionate freelancers and employers to share knowledge and shape the future of work.

Send feedback or just say Hi