<h1>$30 per hour, 30 hours per week.</h1><div>Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn&apos;t matter where you live or what time zone you&apos;re in.<br><br>Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.<br><br><br><br>
</br></br></br></br></br></br></div><h1>Flexibility</h1><div>We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don&apos;t feel like working and take the day off without telling anyone.<br><br>It doesn&apos;t mean you can work 50hrs one week and then 20hrs the next. It doesn&apos;t mean that you can work two 15hr days and then take the rest of the week off.<br><br><br><br>
</br></br></br></br></br></br></div><h1>Responsibilities</h1><ul>
<li>Responding to customer support inquiries</li>
<li>Adding to and improving our documentation</li>
<li>Aggregating customer feedback and assisting us with development/product roadmap decisions</li>
<li>Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import</li>
<li>Testing development versions of WP All Import and WP All Export</li>
<li>Developing add-ons for WP All Import</li>
</ul><div><br/></div><div><br/></div><h1>Requirements</h1><div>The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:</div><ul>
<li>Minimum availability of 30 hours per week.</li>
<li>Flawless written English.</li>
<li>Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.</li>
<li>At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/</li>
<li>Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.</li>
<li>Experience with WooCommerce.</li>
<li>Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.</li>
</ul><div><br/></div><div><br/></div><h1>To Apply:</h1><div>Visit https://www.wpallimport.com/hiring/#apply.</div>

Customer Support

WP All Import Support: $30 per hour, 30hrs per week

<div>
<strong>Role:</strong><br>We&#x2019;re looking for a highly personable, driven and resourceful<strong> Customer Support Advocate</strong> to join our fast-growing 100% remote team!&#xA0;<br><br>
</br></br></br></div><div>Note: This is a fully remote role covering the Pacific (PST) time zone.<br><br><br>
</br></br></br></div><div><strong>Job Brief:</strong></div><div>This is what you will be doing:</div><ul>
<li>Providing first-tier support with the outlined standards for the users of Stamped.io</li>
<li>Ensure proper and clear communication via email</li>
<li>Assist users with customization requests involving HTML/CSS</li>
<li>Ensure the proper management of the support workload using the ticketing system,</li>
<li>Escalate any tickets that cannot be resolved to the tier 2 team</li>
<li>Assignment of newly received tickets based on the nature to their respective team folders</li>
<li>Report gaps in the knowledge base and saved replies, assist with ongoing</li>
<li>improvements and building the public knowledge base</li>
<li>Listening to customers to understand their needs and work out how you can best help them.</li>
<li>Professionally and personably answer questions and queries whilst adhering to company policies and processes.</li>
<li>Guiding and educating the customer through various self-help options and articles.</li>
<li>Performing logical troubleshooting.</li>
<li>Accurately documenting troubleshooting steps and confirming resolution of reported issues.</li>
<li>Providing consistently awesome service to customers by utilizing all available tools and resources.</li>
<li>Constantly learning new technical information as the product evolves.</li>
<li>Always striving to make our customers happier!</li>
</ul><div>
<br><strong><br>Requirements:</br></strong>
</br></div><div>What are we looking for:</div><ul>
<li>Outstanding command of the English Language - written and spoken.</li>
<li>Bachelor&#x2019;s degree or equivalent work experience.</li>
<li>Min. 1- 2 years experience in a customer support role.</li>
<li>Tech savvy (technical support experience is a huge plus).</li>
<li>Experience supporting SaaS Enterprise Applications (HelpScout, Asana, Slack etc.).</li>
<li>Experienced in working within SLAs (Service Level Agreements) and achieving tight KPIs (Key Performance Indicators).</li>
<li>Highest degree of initiative, courtesy and professionalism to resolve most customer issues on first contact.</li>
<li>Comfortable with Google Apps (Gmail, docs, calendars).</li>
<li>Writing/web content creating experience is a plus.</li>
<li>Confident and proactive team player.</li>
<li>Resourceful, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.</li>
<li>You are passionate about software and online apps.</li>
<li>You want to make a difference in the team and you are an amazing team player.</li>
</ul><div><br/></div><div><strong><br>Benefits:&#xA0;</br></strong></div><div>What&apos;s in it for you?</div><ul>
<li>Work with a multinational, multi-talented group of tech enthusiasts.</li>
<li>You will be a part of a globally competitive Customer Support Team that uses the most modern tools and best practices.</li>
<li>Competitive salary.</li>
<li>Be in constant contact with smart and driven people who will take you to that next level.</li>
<li>Opportunity to shine - we make decisions together and we grow together.</li>
<li>Be part of a fast growing company that nurtures the entrepreneurial nature and startup culture and always encourages everyone to be themselves and be creative.</li>
</ul><div>&#xA0;</div><div>
<br>If you think you have what it takes to be the next Stamper, apply now!</br></div><div>&#xA0;</div>

Customer Support Advocate

<div>Customer service is often taken for granted. &#x201C;Just do your job,&#x201D; they say. &#x201C;That&#x2019;s what we&#x2019;re paying you for,&#x201D; they say. Not here. At Packlane, we see it as an art form. Because great service&#x2014;where details matter most, problems get solved (not deflected), and relationships are built&#x2014;is magical. We know that without the right person representing us on the front lines, we don&#x2019;t stand a chance. Our customers come to us because they want the best for their business. And the best starts with you.<br><br>
</br></br></div><div>
<br><br>
</br></br></div><div>
<strong>What You&apos;ll Do<br/></strong><br>
</br></div><ul>
<li>Show off your proficient, positive, and proactive personality in every communication with our customers&#x2014;not just on email, but also on live chat and phone where thinking on your feet is key.</li>
<li>Be a steadfast Know-It-All when it comes to order status, product info, technical issues, pricing and more. And if you don&#x2019;t know it all, you&#x2019;ll know how to track it down. Fast.</li>
<li>Keep our customers&#x2019; accounts up to date, managing refunds or credits when necessary. Interact with customers via our internal tools as well as our social media accounts. Remember that part about solving (not deflecting) problems? Yeah, that.</li>
<li>Work on one of the following rotations: evening shift Live Chat, afternoon/evening shift Email Support, or Phone Support.</li>
</ul><div>
<br><br>
</br></br></div><div>
<strong>Who You Are<br><br/></br></strong><br>
</br></div><ul>
<li>A total go-getter. You&#x2019;re bored if you&apos;re not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero. Confident.</li>
<li>You&apos;re excited to be the face of Packlane to the other businesses who order with us. You&#x2019;re ready to share your personality, think critically, and problem-solve from start-to-finish.</li>
<li>You&apos;re into video chatting with your coworkers and you jump at the chance to collaborate with other teams at Packlane.</li>
<li>Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it super rewarding to turn things around with worried customers.</li>
<li>Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. A communicator at heart, teamwork and clarity keep you going when the work piles on.</li>
<li>Reliable. Accountable. Dependable. And all the other good -ables. You know what they are.</li>
</ul><div>
<br><br>
</br></br></div><div>
<strong>Helpful &amp; Required Technical Skills<br/></strong><br>
</br></div><ul>
<li>Print and design. You&#x2019;re familiar with printing processes and Adobe Creative Suite, or you&apos;re curious to learn.</li>
<li>Project management systems like Trello and Jira, Google Docs, Slack, including threading and emoji proficiency ;-)</li>
<li>Understanding of basic spreadsheets.</li>
<li>Touch typing 65wpm or faster, with very few typos.</li>
<li>Excellent grammar and consistent use of spell check.</li>
<li>Comfortable with fast use and rapid, personalized tailoring of Saved Replies and macros (bonus points if you&apos;re familiar with Zendesk)</li>
<li>Self-directed fast learner. We try new systems frequently!</li>
</ul><div>
<br><br><br>
</br></br></br></div><div>
<br>Nuts and Bolts:<br><br>
</br></br></br></div><ul>
<li>Work from almost anywhere! This is a fully remote position, with coverage expected within USA timezones.</li>
<li>Full-time, 40 hours per week, Monday-Friday with optional Weekend coverage</li>
<li>Please specify your preference for Chat, Email or Phone Support when applying</li>
<li>Starting pay $15-17/hour</li>
</ul>

Customer Support Representative

<div><strong>Player Support Specialist - Part-Time (Contract), Remote (US/UK only)</strong></div><div><br/></div><div>Replay Poker (<a>www.replaypoker.com</a>) was founded in 2005 and is one of the most popular free-to-play online poker sites.</div><div><br/></div><div>Our vision is to be the #1 free poker destination for all passionate players and its communities. Our mission is to offer the best free poker room and community experience to all poker players in a fair, friendly and competitive environment.</div><div><br/></div><div>We will succeed by offering an exceptional poker game experience and never losing our players&#x2019; trust. We celebrate the world&#x2019;s greatest card game, its rich history and tradition, and seek to inspire others to share in our passion.</div><div><br/></div><div><strong>The role:</strong></div><div><br/></div><div>We&#x2019;re looking for a part-time Player Support Specialist to join our small, fully-distributed Operations team on a Friday through Monday schedule. This is a remote, contract position with no end date. Candidates must be able to work weekends and US bank holidays (excluding major holidays). This position requires 20 hours per week, and we&#x2019;re flexible on the time of day you&#x2019;re available.</div><div><br/></div><div><strong>Key duties of the role include:</strong></div><div><br/></div><ul>
<li>Answer player inquiries via support software (Zendesk), private message, and forum.</li>
<li>Handle abuse reports from players and moderate accounts as necessary.</li>
<li>Review new avatars and usernames to ensure they adhere to our Code of Conduct.</li>
<li>Report bugs to our tech team (via Clubhouse).</li>
<li>Advocate for our players, passing along suggestions and feedback to management.</li>
</ul><div><br/></div><div><strong>Skills you&#x2019;ll need:</strong></div><div><br/></div><ul>
<li>Empathy, patience, positivity, and a player-first attitude.</li>
<li>The ability to work independently and communicate asynchronously.</li>
<li>Technical aptitude. You should know how to clear a cache, take a screenshot, navigate modern forums, and easily pick up new software.</li>
<li>Excellent written English language skills, and the ability to communicate complicated subject matter in a simple, readable way.</li>
<li>Friday through Monday availability. You may work five hours these four days, or four hours with an additional day.</li>
</ul><div><br/></div><div><strong>Bonus points for:</strong></div><div><br/></div><ul>
<li>A love of poker, or the desire to learn!</li>
<li>Remote work experience.</li>
<li>Customer support experience in gaming or technology.</li>
<li>Experience with help desk software</li>
<li>Familiarity with mobile and/or freemium games.</li>
</ul><div><br/></div><div><strong>What we offer:</strong></div><div><br/></div><ul>
<li>Salary of $20/hour (USD).</li>
<li>Flexible working hours.</li>
<li>We&#x2019;re a growing team, so you&#x2019;ll have a huge impact on the decisions and work being done.</li>
<li>We&#x2019;re a remote-first company, and understand the importance of asynchronous communication, flexible work life, and the tools you&#x2019;ll need to succeed on a distributed team.</li>
</ul><div>
<br>*<em>only applications including a resume will be considered.</em>
</br></div>

Player Support Specialist

<div><strong><br>Overview</br></strong></div><div>
<br>We are looking for a Tier 2 Support Lead to provide quality and efficient customer service to our merchants through the daily management of a team of support engineers. As the Team Lead you will be focused on hiring, motivating, coaching and problem-solving as well as taking a hands-on approach to escalations from the Tier 1 and Account Management teams when necessary.&#xA0;<br><br>
</br></br></br></div><div>You will be tasked with providing solutions to technical questions along with pro-actively identifying any knowledge gaps to turn complex technical areas into simple learning opportunities for your team.</div><div>
<strong><br>What You&apos;ll Do<br/></br></strong><br>
</br></div><ul>
<li>Live by and champion our values: #day-one, #ownership, #empathy, #humility.</li>
<li>Provide daily direction and communication to the&#xA0; team to ensure that customer service requests are answered in a timely manner and all Tier 1 team members get the assistance they need.&#xA0;</li>
<li>Clearly communicate and manage expectations with each team member and with upper management.</li>
<li>Ensure all Escalations queues and Slack channels are being promptly monitored and responded to&#xA0;</li>
<li>Identify and fill knowledge gaps on the CS team through coaching and training.</li>
<li>Provides statistical and performance feedback and coaching on a regular basis for each team member.&#xA0;</li>
<li>Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.</li>
<li>Works hands on with the team when necessary on escalations or ongoings projects that are important for area/process improvements.&#xA0;</li>
<li>Use appropriate judgment in upward communication regarding department or employee concerns.</li>
</ul><div>
<strong><br>What You&apos;ll Bring<br/></br></strong><br>
</br></div><ul>
<li>3+ years&#xA0; of experience leading or managing a technical support team</li>
<li>Experience in an individual contributor role providing technical support and technical guidance for a a software platform</li>
<li>Exceptional communication skills and ability to influence the team&#x2019;s direction and take ownership of outcomes</li>
<li>A knack for providing simple solutions to complex technical questions</li>
<li>Understanding of APIs and Javascript (HTML/CSS is a plus)&#xA0;</li>
<li>Self motivated with a passion for taking ownership of your work and delivering outcomes</li>
<li>Excellent written and verbal communication skills</li>
<li>A team player attitude and a &#x2018;winning as a team&#x2019; mindset</li>
<li>Ability to work remote-first in a rapidly scaling organization</li>
<li>Bachelor&#x2019;s degree or equivalent experience desired</li>
</ul>

Technical Support, Tier 2 Lead

<div><strong>About YouCanBook.me</strong></div><div>YouCanBook.me is a self-funded, profitable, <strong><em>tiny company that does big things: </em></strong>it&apos;s the scheduling system for 21,000 customers and counting, and over half a million free users around the globe. YouCanBook.me is powerful enough to serve Fortune 500 companies and simple enough for small shops and schools, and it&#x2019;s run by an <a>international team</a> that&#x2019;s passionate about seeing customers succeed. We&#x2019;ve been powering our customers&#x2019; success since 2010, and we&apos;re proud to be ranked by G2 in the Top 100 Software Companies of 2020.</div><div><br/></div><div>
<strong>About The Role &#x2013; Drive growth by proactively helping users achieve their goals<br/></strong><br>
</br></div><div>We&#x2019;re looking for a customer success professional who loves building relationships and leveraging those relationships to help orchestrate and drive success for our customers.</div><div>&#xA0;</div><div>In this role you will be responsible for the success of a portfolio of mid-market to enterprise level customers alongside one other Customer Success Manager on our Customer Success team. You&#x2019;ll provide demos to qualified buyers and you&#x2019;ll ensure your customers fully adopt once they purchase. You&#x2019;ll also provide coaching and consulting throughout the lifecycle of your customers ensuring they are successful and growing with YouCanBook.me.&#xA0;</div><div>&#xA0;</div><div>Your team will be led by our Head of Customers and will work together with our Support team to maintain and exceed our <a>award-winning customer service level</a>. As a core member of the Customer department, you&#x2019;ll become an expert in the product and will support our customers when needed by answering support tickets (YouCanBook.me is an &#x201C;all-hands support&#x201D; culture).</div><div><br/></div><div><strong>What You&#x2019;ll Be Doing</strong></div><ul>
<li>You&#x2019;ll own the mid-market to enterprise level customer experience from pre-sales to retention and expansion.</li>
<li>You&#x2019;ll project-manage the onboarding process for mid-market to enterprise level customers ensuring adoption at the individual contributor level.</li>
<li>You&#x2019;ll build and maintain direct relationships with multiple stakeholders in smaller accounts qualified for expansion as well as with our larger customers.</li>
<li>You&#x2019;ll consult with your customers to develop a thorough understanding of their business objectives, in addition to consulting on how they need to use the product.</li>
<li>You&#x2019;ll become an expert on the YouCanBook.me tool, allowing you to coach your customers to achieve their objectives from a position of strong product knowledge.</li>
<li>You&#x2019;ll own and initiate regular communication with your customers, and you&#x2019;ll be responsible for maintaining up-to-date documentation of their use case, feature requests, payment and legal requirements, organizational and account structure requirements, and emergency and champion contact information.</li>
<li>You&#x2019;ll proactively engage in renewal conversations with each of your customers, ensuring they get exactly what they need from their annual plans.</li>
<li>You&#x2019;ll be responsible for protecting customer data by following and enforcing our privacy and security policies.</li>
<li>You&#x2019;ll report your efforts to your customers in regular account review and strategy meetings at the cadence of the customer&#x2019;s choosing, with at least one report per quarter.</li>
<li>You&#x2019;ll spot accounts ready to expand and you&#x2019;ll stay ahead of churn signals, proactively reaching out to customers to capitalize on expansion opportunities and to retain customers who may be at risk of churn.</li>
<li>You&#x2019;ll track and report back to your colleagues on your three primary KPIs: closed deals, expansion and retention.</li>
</ul><div><br/></div><div><strong>About You</strong></div><ul>
<li>2+ years experience working as a success manager at a SaaS product.</li>
<li>You have experience and enjoy leading live demos and training sessions.</li>
<li>You have a demonstrated track record of retention and satisfaction across your portfolio of customers.</li>
<li>You can demonstrate the ability to juggle multiple priorities and goals, including managing a portfolio of customers and the ability to answer support tickets.</li>
<li>You&#x2019;re comfortable with various conversations and management required throughout the entire lifecycle of a customer, from pre-sales to onboarding and education to expansion, support and escalation, including internally quarterbacking issues and feature requests.</li>
<li>You are observant, noticing and recording trends and insights across your customer cohort, documenting and building processes to share with your colleagues.</li>
<li>You seek insights qualitatively, by listening closely and asking questions of your customers, and you also seek out answers in data, proactively wringing actionable strategies out of reports and spreadsheets.</li>
<li>You consistently follow processes for tracking activity in a CRM where you habitually leave detailed documentation of your work and interactions with customers.</li>
<li>You are an exceptional communicator, writing clearly, speaking directly, and possessing the maturity to take the lead in meetings involving people from multiple organizations. You communicate naturally over Zoom, email, phone and pre-recorded bespoke videos for customers.</li>
<li>You are a self-starter, scrappy, innovative and have an extraordinary attention to detail.</li>
<li>You are able to work during during either US Central or GMT/UTC+0 business hours.</li>
</ul><div><br/></div><div>
<strong>Culture and Benefits<br/></strong><br>
</br></div><div>YouCanBook.me&apos;s culture offers:</div><ol>
<li>An opportunity to innovate on your past experience with customer success in an environment where curious minds are supported, expansion and retention-driving experiments are encouraged and measured, and successful experiments are turned into repeating processes.</li>
<li>The support you need to build a proactive, independently managed routine to put your customer relationships first.</li>
<li>Transparency: We work together to solve problems, not keep secrets from each other. We have an open salary structure in the company, open slack channels and clear accountability and decision making.</li>
<li>A profitable, stable, solvent company. Everyone&apos;s work directly impacts the profitability of the company. We want to grow to solve problems for more people, to grow our tool to sustain our business and keep providing the high level service for our customers.<br><br>
</br></br></li>
</ol><div>Working at YouCanBook.me includes benefits that reflect our culture. We&apos;re a pretty generous company and our bottom line is not based on squeezing staff costs. Benefits include:</div><ul>
<li>Fully funded family health insurance</li>
<li>Paid company retreats</li>
<li>&#xA0;Contribution to a 401k</li>
<li>Profit share after 1.5 years</li>
<li>The computer and tech tools you need to get the job done</li>
</ul><div><br/></div><div>
<strong>How to Apply<br/></strong><br>
</br></div><div>In your cover letter, tell us why you want to work for us and why you are perfect for this position. We&apos;d like to know:</div><ul>
<li>About your relevant experience and the performance metrics you&apos;ve met and exceeded</li>
<li>The size of your current portfolio of customers</li>
<li>Your strategies for building relationships with account stakeholders</li>
<li>Examples of how you&apos;ve managed a wide range of responsibilities including deadlines and competing priorities</li>
<li>An example of a proactive engagement from you that drove retention or expansion in one of your accounts</li>
<li>An example of a challenging customer issue you managed to turn into a success story</li>
<li>Which time zone you are working in (we require the ability to work during either US Central or during GMT/UTC+0 business hours)&#xA0;</li>
</ul><div>If you make it to our shortlist, expect some skill-measuring tasks from us, multiple chats with the team, and an opportunity to find out more!</div><div><br/></div><div><strong>Last words:</strong></div><div>&#xA0;</div><div>We are aware that, in the current COVID-strained times, every job is precious. As a company <a>we have also been making our contribution</a> to help those who have been adversely affected by the pandemic. We are fortunate that our own business is about building a reliable cost-saving tool for businesses to connect with their customers remotely, so we have seen an increase, rather than decrease in business this year. <br><br>We are determined to ensure that every job we offer here at YCBM is a secure one &#x2013; we take our commitment as an employer seriously. In return, we read and review every single application looking for the right match, so we urge you to read a journal piece <a>from our CEO on how we hire.</a>
</br></br></div><div>&#xA0;</div><div><strong>We absolutely will only consider candidates who are serious about their desire to work for us (it will be obvious to us up the minute we look at your cover letter) so please don&apos;t expect much progress if you just send us a generic cover letter and resume, sorry!</strong></div><div><br/></div>

Customer Success Manager

<div>We&#x2019;re looking for a full-time customer support specialist who loves helping people. If you&#x2019;re quick on your feet, love solving users&#x2019; problems, and enjoy a fast-paced work environment, we want you on the team.<br><br><br>
</br></br></br></div><div>This role will be primarily working with the Codementor team on the front lines to help out mentors and clients. The candidate will also work with our internal teams to improve user experience and resolve any issues with the product.<br><br><br><br>
</br></br></br></br></div><div>
<strong>What You Will Be Doing<br/></strong><br><br>
</br></br></div><div>- Responding to user inquiries through email &#x2014; you should be comfortable using English as your only language of communication</div><div>- Resolving users&#x2019; issues regarding billing and payment</div><div>- Dealing with issues related to client usage of the platform</div><div>- Helping optimize customer support processes</div><div>- Helping with chargebacks and invoices</div><div>- Handling user disputes<br><br><br>
</br></br></br></div><div>
<strong>We Hope You Have<br/></strong><br><br>
</br></br></div><div>- Excellent written English</div><div>- 2+ years of experience with email support</div><div>- Experience working in startups, software company, or tech industry</div><div>- Good analytical and problem-solving skills</div><div>- The ability to multitask, prioritize, and manage time effectively<br>- Bachelor&apos;s degree or above<br><br><br><br>
</br></br></br></br></br></div>

Customer Support Specialist, Codementor

<h1>About Us</h1><div>At <a>Filestage</a> we believe that the workplace should be free from the poison of miscommunication, friction, and frustration. Our mission is to free teams from chaotic file review and proofing workflows, with a simple, flexible, and effective online-proofing software.&#xA0;<br><br>Over 500 companies (and growing!) all over the world like Sharp, Canadian Tire, or B. Braun benefit from happier and more productive employees with Filestage. &#xA0;</br></br></div><div>
<br><br><br>
</br></br></br></div><h1>Deine Mission</h1><div>Das ist deine Chance, die Zukunft unseres Remote-Unternehmens mitzugestalten.&#xA0; Unser Customer Success Team befindet sich im Aufbau und es gibt viele M&#xF6;glichkeiten sich einzubringen und zu wachsen.</div><ul>
<li>
<strong>Du baust einen guten Draht zu deinen Kunden auf. </strong>Du arbeitest eng mit deinen Kunden zusammen, baust Beziehungen auf und machst sie zu gl&#xFC;cklichen Projektmanagern die Filestage gerne weiterempfehlen.</li>
<li>
<strong>Du machst Kunden zur versierten Nutzern.&#xA0; </strong>Du hilfst Kunden in Trainings via Chat, E-Mail, Telefon, Webinaren und Videokonferenzen, das Beste aus der Filestage-Software herauszuholen.</li>
<li>
<strong>Du suchst proaktiv nach Wegen, um die Workflows deiner Kunden zu verbessern</strong>. Du verbesserst das Leben von Kreativen und Projektmanagern rund um den Globus mit pragmatischen L&#xF6;sungen.&#xA0;</li>
<li>
<strong>Du treibst das Wachstum von Filestage voran.</strong> Du hast die F&#xFC;hler weit ausgestreckt und findest in den Teams und Unternehmen deiner Kunden M&#xF6;glichkeiten weiter zu wachsen und Business zu generieren.<br><br><br>
</br></br></br></li>
</ul><h1>Dein Profil</h1><ul>
<li>
<strong>Du arbeitest gerne mit Menschen aller Art.</strong> Du bist empathisch und gut darin Beziehung mit Kunden aufzubauen und zu pflegen.&#xA0;</li>
<li>
<strong>Du hast eine Leidenschaft f&#xFC;r Kundenberatung. </strong>Du hast bereits als Customer Success/ Account Manager gearbeitet, bevorzugt im Bereich Software, Marketing, Medien oder Werbung.&#xA0;</li>
<li>
<strong>Du bist neugierig und vielf&#xE4;ltig interessiert. </strong>&#xA0;Du bist voller Tatendrang und guter Ideen. Du lernst gerne neue Dinge und verbesserst dich weiter.&#xA0;</li>
<li>
<strong>Du &#xFC;bernimmst gerne Verantwortung.</strong> Du begeisterst dich f&#xFC;r Workflows und Software, bist energiegeladen und m&#xF6;chtest dich, deine Kunden und dein Unternehmen nach vorne bringen.&#xA0;</li>
<li>
<strong>Du bist ein Remote-Teamplayer.</strong> Du wei&#xDF;t, worauf es bei Remote-Teamarbeit ankommt. Du bist ein Kommunikationstalent. Fair, pro-aktiv, ehrlich und respektvoll.&#xA0;</li>
<li>
<strong>Du sprichst flie&#xDF;end Deutsch und Englisch. </strong>&#xA0;Franz&#xF6;sisch oder andere Sprachen sind ein Plus.</li>
</ul><div><br/></div><h1>Das bietet dir Filestage</h1><ul>
<li>
<strong>Arbeite dort, wo du am gl&#xFC;cklichsten bist. </strong>Wir sind bereits seit 2018 ein Remote-Unternehmen mit flexiblen Arbeitszeiten.&#xA0;<ul><li>
<strong>Deine Kunden kommen aus dem DACH und EU Raum</strong>. Daher musst du deine Arbeitszeiten dementsprechend ausrichten.<br><br>
</br></br></li></ul>
</li>
<li>
<strong>Arbeite mit Teamkollegen auf der ganzen Welt. </strong>Bei Filestage erweiterst du deinen Horizont und baust Freundschaften mit Kollegen auf der ganzen Welt auf.&#xA0;</li>
<li>
<strong>Wir treffen uns auch im wirklichen Leben.</strong> Wir reisen mindestens einmal im Jahr gemeinsam zu unserem Team Retreat, um gemeinsam Spa&#xDF; zu haben und einander besser kennenzulernen.&#xA0;</li>
<li>
<strong>Wir pflegen eine starke Teamkultur. </strong>Unser Miteinander basiert auf unseren drei Grundwerten: We are keen to learn, we take ownership and we play fair.&#xA0;</li>
<li>
<strong>Deine Meinung z&#xE4;hlt. </strong>Wir vertrauen darauf, dass unsere Teamkollegen selbst die besten Entscheidungen treffen, um ihre Ziele zu erreichen. Bei uns gibt es kein Mikromanagement.&#xA0;</li>
<li>
<strong>Du lernst und w&#xE4;chst &#xFC;ber dich hinaus. </strong>Du l&#xF6;st zusammen mit deinen hochmotivierten Kollegen anspruchsvolle Herausforderungen, verbesserst deine (Beratungs)strategien und arbeitest ma&#xDF;geblich daran, unser Unternehmenswachstum auf das n&#xE4;chste Level zu bringen.&#xA0;</li>
<li>
<strong>Schnelle Entscheidungen und keine unn&#xF6;tigen Meetings. </strong>Wir haben flache Hierarchien, effiziente Meetings und agieren schnell und agil.&#xA0;<br><br><br><br><br>
</br></br></br></br></br></li>
</ul><h1>Wie kannst du dich bewerben?</h1><div>
<a><strong>Bitte bewirb dich &#xFC;ber dieses Online-Formular</strong>.</a> Wir lesen jede Bewerbung und freuen uns, wenn du Zeit in eine aussagekr&#xE4;ftige Bewerbung investierst und uns damit zeigst, dass du zu uns passt.&#xA0; &#xA0;<br><br>Unser Team freut sich darauf dich kennenzulernen! &#x270C;&#xFE0F;</br></br></div><div>
<br><br><br><br>
</br></br></br></br></div><div>
<br><br><br><br><br>
</br></br></br></br></br></div>

Key Account Manager D-A-CH in German SaaS Company

<div><strong>Who we are:	</strong></div><div>We&#x2019;re a fast growing SaaS company based in Riga, Latvia. Our core service is <a>sellfy.com</a> - a simple, yet powerful e-commerce platform for content creators and online businesses. We&#x2019;re a small team of collaborators from Europe, Asia and the US - dedicated developers, designers, and customer care reps - all striving for the same goal: <em>to provide creators with an easy-to-use e-commerce solution to grow their business</em>.&#xA0;</div><div><br/></div><div><strong>Who you are:</strong></div><div>You are a reliable, thoughtful, patient, and empathetic communicator located in the U.S., preferably the Pacific Time Zone (PST) who is able to jump onboard with us immediately.</div><div>Ideally, you enjoy explaining things and helping to solve problems - you might even be a detective at heart who goes the extra mile to solve a riddle. You know how to investigate and look for answers on your own&#xA0; (especially when you don&#x2019;t know anything about the subject at hand) just as you know how to pitch in during a team effort project. You are naturally proactive and able to apply innovative thinking to ordinary issues, comfortable to work independently with little supervision.&#xA0;</div><div><br/></div><div><strong>What you&#x2019;ll do</strong></div><div>This role transcends traditional customer support as we truly try and listen to our users, to develop and expand our platform upon the insights we gain from them. So, we&#x2019;re not looking to fill a simple Customer Service agent position answering tickets. We&#x2019;re looking for an apt people-person who will help maintain and grow Sellfy&#x2019;s customer loyalty while paying close attention to their needs and [indirect] feedback.&#xA0;</div><div>Your job includes identifying unmet customer needs and design flaws, and to offer suggestions on how to improve on these. We know that our Support Team members, <em>you</em>, are of tremendous importance for not only keeping our customers happy on the frontlines, but for being the link between them and our service. We don&#x2019;t enforce a hierarchical structure at Sellfy in the conventional sense; we believe each team member plays a crucial role in making Sellfy greater.</div><div><br/></div><div>Your day-to-day: You&#x2019;ll be responsible for answering any incoming inquiries&#xA0; during your work hours and helping to resolve customer problems on your own, or with the help of the team if technical assistance is required. You&#x2019;ll be handling customer inquiries via email and live chat, only. During the assigned hours, you are expected to check in to Sellfy&#x2019;s inbox, periodically, respond to incoming tickets and log technical issues with the team if necessary. The volume can vary from day to day and you will log work hours according to the hours you spent handling tickets, rather than the entire time frame. Besides helping our customers, we hope for you to&#xA0; be part of other exciting projects that we have in our pipeline.</div><div><br/></div><div><strong>Must haves:</strong></div><ul>
<li>You must be located in the Pacific Time Zone (PST), or willing to work PST hours.</li>
<li>You must have previous experience with email and chat support, preferably in a remote role.&#xA0;</li>
<li>You must be available to work 5 days/week that may include weekend days, starting immediately.&#xA0;</li>
<li>You must be able to work as an independent contractor.</li>
<li>You must have a working laptop, reliable internet and a place to work from.<strong><br><br/></br></strong><br>
</br></li>
</ul><div><strong>We need you to:&#xA0;</strong></div><ul>
<li>Be an efficient and friendly communicator with immaculate English.</li>
<li>Be able to prioritise your own time and meet your own deadlines.</li>
<li>Have an almost annoying attention to detail.</li>
<li>Think and work autonomously.&#xA0;</li>
<li>Be eager to grow professionally .</li>
<li>Be adept in the world of digital downloads, application software, and file types - if you don&#x2019;t understand something, you&#x2019;ll learn it quickly.</li>
</ul><div><br/></div><div><strong>It would be nice if you:</strong></div><ul>
<li>Have experience working in startups, SaaS, e-commerce companies.</li>
<li>Are excited about learning more about the behind-the-scenes world of ecommerce.&#xA0;</li>
<li>Have worked as an independent contractor previously.</li>
<li>Bring some basic coding skills in HTML to the table.</li>
<li>Have experience with Help Scout, Asana, and Slack.</li>
</ul><div><br/></div><div><strong>What we offer:</strong></div><ul>
<li>Remote/work-from home lifestyle.</li>
<li>A tight-knit team that values you and your opinions.</li>
<li>Flexible hours within a given time frame, minimum of 20h/week.&#xA0;</li>
<li>Negotiable compensation for workspace costs, after 90 days.</li>
<li>Freedom to share your own ideas for improvement.</li>
<li>Opportunity for growth, leading proposed projects if in line with Sellfy&#x2019;s mission.</li>
<li>Annual team trips with SUPing, surfing &amp; other activities (previous places we have traveled to include Barcelona and Croatia).</li>
</ul>

Remote Customer Success Champion

<div>
<strong>About the job</strong><br><br>
</br></br></div><div>In this full-time, fast-paced and intellectually challenging role, you&#x2019;ll be:</div><ul>
<li>Working closely with our global team to create and maintain content that enables our users to do amazing things with Quaderno.&#xA0;</li>
<li>Interviewing team members, subject matter experts, customers, and product support to determine required technical and user information.</li>
<li>Creating appropriate content in the form of concepts and architecture guides, developer guides, code samples, language references, API references, and other online material such as training videos.</li>
<li>Translating technical and complex concepts into concise and comprehensive instructions and explanations.</li>
<li>Creating graphics and diagrams that help novice and expert users understand complex technical concepts.</li>
<li>Reviewing and editing documents written by other staff and work with non-writers on ways to improve their writing skills and contributions to documentation.</li>
<li>Working closely with the support and implementation teams to identify areas of improvement in product training and documentation.</li>
<li>Making customer-requested changes/edits to existing documentation, as appropriate.</li>
<li>Creating product style sheets and style guides to ensure consistency between multiple authors and products.</li>
</ul><div><br/></div><div><strong>About us</strong></div><div>
<br>Quaderno is a global, fully remote company and we believe that our way of working, independent of borders and time zones, is the future.<br><br>
</br></br></br></div><div>We want to build a work environment where people are happy, productive, and interact well.<br><br>
</br></br></div><div>We&#x2019;re quite transparent internally. This helps everyone to be part of this journey and take better decisions.<br><br>
</br></br></div><div>We believe in diversity and we are committed to create a home for everyone, no matter your gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics<br><br>
</br></br></div><div>We like to work hard, but we also believe in balance. That&#x2019;s why we only work <strong>5 really focused hours per day</strong>, ensuring everyone has plenty of time to exercise and enjoy life. No toxic meetings, no endless phone calls, no bullshit. Just focused work. The rest of the day is dedicated to family, friends, pets, and hobbies (you know, the important stuff).<br><br>
</br></br></div><div>Being part of Quaderno means that you&#x2019;ll become part of a culture that&#x2019;s based on excelling in our craft while also maintaining a healthy work-life balance. You&#x2019;ll join a multicultural development team that&#x2019;s passionate about helping thousand of businesses around the world.</div><div><br/></div><div><strong>Indicators that this could be a good role for you</strong></div><ul>
<li>You feel that our values resonate with yours, and you see how they can act as guidance for your day-to-day work.</li>
<li>A minimum of 3 years of technical writing experience.</li>
<li>Excellent writing and verbal communication skills with an articulate, conversational style.</li>
<li>History of creating content, such as blog posts, videos, and documentation.</li>
<li>Experience with APIs, the command line, and working with APIs in least 2 programming languages.</li>
<li>Extremely proactive, organized and responsible, with the ability to work well independently and as part of a team.</li>
<li>Interested in understanding the ins-and-outs of sales taxes (it&#x2019;s a big topic!).</li>
<li>Patient and able to explain complex concepts in easy to understand language.</li>
<li>Demonstrated passion for customer care.</li>
<li>Enthusiasm about working in an international, multi-cultural environment.</li>
</ul><div><br/></div><div><strong>Benefits</strong></div><div>
<br>We&#x2019;re bootstrapped, profitable, and committed to building a sustainable company that will continue to grow for decades to come. That means we value work-life balance and invest in our employees&apos; long-term growth.<br><br>
</br></br></br></div><div>We offer:</div><ul>
<li>Work from anywhere in the world. We never place restrictions on locations.</li>
<li>Design your own schedule. Work no more than 25 hours/week.</li>
<li>Competitive pay based on your skills and location.</li>
<li>Paid vacation + national holidays.</li>
<li>2 annual company retreats to awesome places</li>
<li>Great learning experience.</li>
<li>A passionate and caring team.</li>
<li>And much more.</li>
</ul><div><br/></div>

Technical Documentation Writer

<div>LifterLMS is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team.<br><br>You will be working directly with LifterLMS clients to maintain and grow existing relationships, and will identify expansion opportunities with the goal of achieving negative net churn.<br><br>We&#x2019;re a company that helps subject matter experts, schools, companies, and WordPress professionals create high value online courses and training based membership websites. We&#x2019;re a team united by our shared values of:<br><br>
</br></br></br></br></br></br></div><ul>
<li>Community focus</li>
<li>Reducing friction</li>
<li>Continuous improvement</li>
<li>Learner results first</li>
<li>Extreme ownership</li>
<li>Clear communication</li>
</ul><div>
<br>LifterLMS is a small remote company with team members on three continents.<br><br>This role at LifterLMS will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.<br><br>LifterLMS exists to lift up others through education.<br><br>If you&#x2019;re a person who is driven by customer happiness and success, then this role is made for you.<br><br><strong>If you&#x2019;re good at:</strong><br><br>
</br></br></br></br></br></br></br></br></br></br></br></div><ul>
<li>Strategic creative and data driven, solution oriented thinking</li>
<li>Collaborating with others to drive best practices</li>
<li>Working directly with a diverse group of clients to achieve success</li>
<li>Communicating with fellow team members</li>
<li>Strong ability to implement strategies on your own</li>
<li>Identifying opportunities for product expansion</li>
<li>Strategic prioritization and project management</li>
<li>Designing and deploying customer success processes and automation</li>
<li>Learning new skills with an open mind and on the fly</li>
<li>WordPress</li>
</ul><div>
<br><strong>Extra awesome:</strong>
</br></div><ul>
<li>You love inspiring others with enthusiasm</li>
<li>You have a never say never attitude</li>
<li>You have experience working at a tech company</li>
<li>You&#x2019;re familiar with online learning, coaching, and online business</li>
<li>You&#x2019;re familiar with LifterLMS</li>
</ul><div>
<br><strong>What you&#x2019;ll do</strong><br><br><br>As Customer Success Manager, you&#x2019;ll be responsible for:<br><br>
</br></br></br></br></br></br></div><ul>
<li>Onboarding new users and their people on how to use LifterLMS effectively and get to core value ASAP.</li>
<li>Identifying opportunities for onboarding efficiency, account expansion, and revenue creation within our customer base.</li>
<li>Advising our customers on how to improve their performance and increase their return on investment.</li>
<li>Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.</li>
<li>Quickly identifying gaps in our product that impact the success of our customers.</li>
<li>Working closely with our product and engineering teams to ensure issues are resolved.</li>
<li>Proactively talking with customers to ensure that they get the most value out of your service.</li>
<li>Developing and nurturing customers into advocates to increase brand awareness and build a sense of community.</li>
<li>Analyzing data and results to guide product and customer success improvements.</li>
<li>Conducting webinars with camera on with groups of customers to assist with onboarding and product.</li>
<li>Identifying opportunities for customer training in a proactive way.</li>
<li>Improving and managing onboarding, activation, and expansion opportunities through existing and future channels including documentation, courses, memberships, email campaigns, Facebook group, Slack group, webinars, Office Hours Mastermind, and others.</li>
<li>Oversee, expand, quality control, and actively help implement customer success via the LifterLMS 3rd party product ecosystem partner program.</li>
<li>Leading up an already high performing technical support team.</li>
</ul><div>
<br><strong>What you&#x2019;ll need</strong><br><br>The following experience is relevant to us:<br><br>
</br></br></br></br></br></div><ul>
<li>At least 2 years of professional experience in Customer Success or Account Management.</li>
<li>Experience in building and maintaining strong relationships with customers.</li>
<li>A great track record of expanding revenue and mitigating customer churn.</li>
<li>Experience working closely with other functions like Marketing, Sales, and Product.</li>
<li>Excellent communication skills and a great listener.</li>
<li>Tech savvy and have experience implementing many different types of software.</li>
<li>Experience working with asynchronous customer communication tools like WordPress websites, Help Scout, and ActiveCampaign.</li>
</ul><div>
<br><strong>Why join us</strong><br><br><br>Working at LifterLMS can accelerate your career and give you the opportunity to work with world-class talent. We&#x2019;re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us, such as:<br><br>
</br></br></br></br></br></br></div><ul>
<li>Work with a great, diverse team in a relatively flat organization</li>
<li>Freedom to be creative, make mistakes, improve, and lead</li>
<li>Work from anywhere</li>
<li>Flexible schedule</li>
<li>Opportunity to earn significant extra income based on your effectiveness</li>
<li>Opportunity to contribute to a mission to democratize education in the digital classroom</li>
<li>Opportunity to help LifterLMS lead by example as a model of how to do freemium in WordPress</li>
</ul><div>
<br><a><strong>APPLY HERE</strong></a>
</br></div>

<div><strong>COMPANY DESCRIPTION:</strong></div><div>&#xA0;</div><div>Our mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand named merchandise while offering brands a powerful way to build brand awareness &amp; increase sales without jeopardizing their pricing power.</div><div>&#xA0;</div><div>Our fun &amp; exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world&#x2019;s leading brands and retailers like Walmart, who are today using our platforms to move their inventory.</div><div>&#xA0;</div><div><strong>You will be working for DealDash! Our largest company within the Trifecta Retail Family &#x1F525;</strong></div><div>&#xA0;</div><div>DealDash is the world&#x2019;s largest provider of pay-to-participate auctions. Founded in 2009, DealDash continues to grow with more than 10 million registered shoppers and 92% of revenue coming from repeat buyers.&#xA0; A fair and honest alternative to bidding fee auctions, it&#x2019;s the longest running and most trusted provider in its category. In short, Each bid raises the price by $0.01. The auction clock restarts from 10 seconds every time someone bids. If no new bids are placed before the clock runs out, the last bidder wins!</div><div>&#xA0;</div><div>DealDash differs from first generation penny-auction websites in that losing bidders are given an option to purchase the item they had unsuccessfully bid on at a stated &#x201C;Buy it Now&#x201D; price and receive a refund on the credits used in the auctions.</div><div>&#xA0;</div><div>Our Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?).&#xA0;</div><div>&#xA0;</div><div>The team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.</div><div>&#xA0;</div><div>&#xA0;</div><div>Some fun facts about TRV:</div><ul>
<li>Our team is spread out over 10 countries</li>
<li>13 nationalities</li>
<li>Every employee talks to Customers every week, no matter what your function! We love our Customers!</li>
<li>92% of our revenue comes from repeat buyers! (And we are growing!)<br><br><br>
</br></br></br></li>
</ul><div>&#xA0;</div><div>We believe in:</div><ul>
<li>Putting the Customer first in everything we do</li>
<li>Small teams with lots of autonomy</li>
<li>Making data driven decisions</li>
<li>Being candid, fair &amp; honest</li>
<li>Maintaining a flat meritocratic org structure</li>
<li>Managing through social trust, not control</li>
<li>Allowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours<br><br><br>
</br></br></br></li>
</ul><div>&#xA0;</div><div>&#xA0;</div><div>If you feel our values match yours, then come and join the team!</div><div>&#xA0;</div><div>&#xA0;</div><div><strong>JOB DESCRIPTION:</strong></div><div>&#xA0;</div><div>Are you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!</div><div>&#xA0;</div><div>We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!</div><div>&#xA0;</div><div>As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.</div><div>&#xA0;</div><div>Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.</div><div>&#xA0;</div><div>We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.</div><div>&#xA0;</div><div>&#xA0;</div><div>Your responsibilities include:</div><ul>
<li>Answering customer inquiries via email, phone and live chat</li>
<li>Optimizing the team&apos;s tools and work procedures<br><br><br>
</br></br></br></li>
</ul><div>&#xA0;</div><div><strong>The starting Salary for this role is &#x20AC;2200 Euro&apos;s converted into Canadian Dollars according to monthly reviewed conversion rate.</strong></div><div>&#xA0;</div><div>We&apos;re looking to fill this role immediately, so please apply ASAP!</div><div><br/></div>

Customer Support Specialist (Work From Home

<div>
<strong>Company background:<br/></strong><br>At Attractions.io, we&apos;re shaking up the way attractions use technology &#x2014; pioneering better visitor experiences for some of the best-known brands in the out-of-home entertainment space. We&apos;re already serving millions of guests at world-class attractions every year and have ambitious growth plans.<br><br><strong>Job overview:<br/></strong><br>You will be responsible for the success of our customers, from small independent visitor attractions to global household names. Working closely with sales, product and delivery teams, you will work to improve customer retention, product adoption and revenue per account.<br><br>By optimising existing processes and introducing new ideas, you will have the opportunity to implement the foundations of a world-class customer success function, ready to scale in-line with our growth plans.<br><br><strong>Responsibilities:<br/></strong><br>
</br></br></br></br></br></br></br></br></br></div><ul>
<li>Facilitate an exceptional onboarding experience for new customers, minimising the time to value.</li>
<li>Track customer satisfaction and engagement metrics, implementing processes to ensure strong customer health.</li>
<li>Conduct quarterly business reviews with customers, highlighting the value that&apos;s been added and aligning on ways to drive more value.</li>
<li>Facilitate customer support, ensuring SLAs are met, and a high level of service is maintained.</li>
<li>Keep track of customer renewal cycles and identify opportunities to up-sell and cross-sell into accounts.</li>
<li>Build a deep understanding of customer pains and be the voice of the customer internally, feeding product innovation.</li>
<li>Collect testimonials, case studies and referrals from customers for use in promotional material.</li>
</ul><div><br/></div><div>
<strong>About you:<br/></strong><br>
</br></div><ul>
<li>You have at least three years experience in a customer success role for a B2B SaaS company.</li>
<li>You&apos;re outcome focussed and can move things forward independently.</li>
<li>You&apos;re process orientated and excited about systemising a world-class success function.</li>
<li>You&apos;re great with technology and learn new things quickly.</li>
<li>You&apos;re a great listener with a natural ability to empathise and put yourselves in the shoes of others.</li>
<li>You&apos;re an analytical thinker who makes data-driven decisions.</li>
<li>You&apos;re comfortable taking ownership and making things happen.</li>
<li>You&apos;re highly organised and have excellent time management skills.</li>
</ul><div>
<br><strong>Benefits:</strong><br><br>
</br></br></br></div><ul>
<li>Competitive salary.</li>
<li>Flexible remote working.</li>
<li>33 days paid holiday.</li>
<li>Employee share option scheme.</li>
<li>High-end equipment.</li>
<li>Personal development budget.</li>
</ul>

Customer Success Manager (B2B SaaS)

<div>As a Customer Service Representative, you&apos;ll be taking inbound calls from Teladoc customers. You&apos;ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.<br><br>If you&apos;re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you&apos;re looking for.<br><br>This remote, flexible opportunity pays independent contractors $10/hour.<br><br><strong>It&#x2019;s remote and flexible.<br><br/></br></strong>You&apos;ll be taking calls and making money from the comfort of your own home.<br><br>Plus, you&apos;ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don&#x2019;t. You&apos;ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.<br><br>Hours of operation are Monday through Sunday, available in one of three blocks: 9:00 AM to 5:00 PM ET, 5:00 PM to 1:00 AM ET, and 1:00 AM to 9:00 AM ET. You&apos;ll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.</br></br></br></br></br></br></br></br></br></br></div><div>
<br><strong>Essential Functions:<br/></strong><br><br><br>
</br></br></br></br></div><ul>
<li>Answer incoming calls&#xA0;</li>
<li>Review customer history as necessary&#xA0;</li>
<li>Follow policy and procedure guidelines&#xA0;</li>
<li>Register patients&#xA0;</li>
<li>Verify memberships&#xA0;</li>
<li>Add customer to the appointment queue&#xA0;</li>
<li>Help answer billing questions and resolve billing issues&#xA0;</li>
<li>Help with basic technical issues&#xA0;</li>
<li>Document information and outcomes as necessary</li>
</ul><div>
<br><strong>About You:<br><br/></br></strong>Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:<br><br><br><br>
</br></br></br></br></br></div><ul>
<li>Detail oriented</li>
<li>Excellent communication skills&#xA0;</li>
<li>Able to maintain a professional environment&#xA0;</li>
<li>Positive attitude&#xA0;</li>
<li>Empathetic&#xA0;</li>
<li>Integrity&#xA0;</li>
<li>Self-sufficient and organized&#xA0;</li>
<li>Able to utilize resources and work systems&#xA0;</li>
<li>Able to maintain confidentiality and secure sensitive information&#xA0;</li>
</ul><div>
<br><strong>To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:<br/></strong><br><br><br>
</br></br></br></br></div><ul>
<li>Internet: High-speed, hardwired internet (no Wi-Fi or satellite)</li>
<li>Operating System: Windows 8 or Windows 10&#xA0;</li>
<li>Processor: Intel Core or Intel Pentium 4&#xA0;</li>
<li>Memory: 2GB of RAM&#xA0;</li>
<li>Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels&#xA0;</li>
<li>Sound: Sound card (standard on most computers)&#xA0;</li>
<li>Virus Protection: Up-to-date anti-virus software&#xA0;</li>
<li>Headset: USB noise-canceling headset&#xA0;</li>
</ul><div>
<br><strong><em>NexRep contracts with people in 41 states and the District of Columbia. The only states we do not currently contract in are: AR, CA, IL, MO, NJ, NY, OR, RI, and WA. We do not currently contract with anyone outside of the US.</em></strong>
</br></div>

Customer Service Representative – Work from Home – USA

<div>
<strong>About the Company:</strong><br><br>At <a>Awesome Motive</a>, we help small businesses grow and compete with the big guys by creating market leading software and growth tools.<br><br>Over 10 million websites use our software and training videos to grow their traffic, email subscribers, and business revenue.<br><br>We are the company behind popular marketing products including OptinMonster, WPForms, MonsterInsights, SeedProd, WP Mail SMTP, RafflePress, TrustPulse, and more. We also run a suite of popular blogs including WPBeginner, the largest free WordPress resource site for beginners.<br><br><strong>About the role:</strong><br><br>As a Senior Technical Support Specialist within WPForms, you&#x2019;ll be responsible for supervising a small group of support team members. You&apos;ll work with these team members closely to help guide their professional development, ensure individual and team goals are consistently met/exceeded, and continually reinforce a positive, team-oriented culture.&#xA0;</br></br></br></br></br></br></br></br></br></br></div><div><br/></div><div><strong>To love this role, here&#x2019;s the type of person you are:</strong></div><ul>
<li>You find deep satisfaction in helping others to grow and succeed.</li>
<li>When unexpected things come up, or you&apos;re under time pressure, you&apos;re eager to rise to the occasion and help your team rise with you.</li>
<li>You&#x2019;re an excellent and consistent communicator who makes sure nothing slips through the cracks - even if that means having difficult conversations.</li>
<li>You&#x2019;re a self-starter who loves taking initiative and seeing things through to completion.</li>
<li>You&apos;re a committed life-long learner, and know that you have at least as much to learn from your team as they do from you.</li>
<li>You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.</li>
</ul><div><br/></div><div><strong>Responsibilities include (but are not limited to):</strong></div><ul>
<li>Within your small group (4-6 team members), continually monitoring performance and providing individual feedback.</li>
<li>Ensuring team members in your group meet or exceed team goals.</li>
<li>Communicating regularly with other senior support/support leads so everyone is on the same page.</li>
<li>Assisting with support trainings, including onboarding of new support team members.</li>
<li>Pre-processing tickets to assess their technical difficulty and provide relevant tips before team members reply.</li>
<li>Helping the support team to manage fluctuating workloads. This can include tasks such as: taking over challenging or overdue tickets, working the support inbox, providing support on public forums such as WordPress.org.</li>
<li>Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.</li>
<li>Pre-release quality assurance testing for updates and new releases.</li>
<li>Communicating with the team and supporting your peers using chat, audio, and video.</li>
</ul><div><br/></div><div><strong>Skills you&apos;ll need to succeed in this role:</strong></div><ul>
<li>At least 1 year of experience managing a team of 2 or more.</li>
<li>Excellent English writing and communication skills, including a strong ability to show empathy in your writing. We believe communication is <strong>critical</strong>.</li>
<li>Strong leadership with the ability to step up and take charge.</li>
<li>Patience, grace, and a sense of humor.</li>
<li>Talent for taking something complicated and explaining it simply.</li>
<li>Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.</li>
<li>Exceptional troubleshooting abilities (ie include finding CSS&#xA0; and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).</li>
<li>At least 2 years of experience with WordPress.</li>
<li>Strong comprehension of HTML and CSS - you can write HTML and apply styling &quot;from scratch&quot;.</li>
</ul><div><br/></div><div><strong>Bonus points if you also have:</strong></div><ul>
<li>Proven track record working in a support team for WordPress plugins.</li>
<li>Experience managing a team remotely.</li>
<li>Experience using WPForms and/or WP Mail SMTP.</li>
<li>Experience working with the services WPForms integrates with (Zapier, Mailchimp, Drip, Stripe, etc).</li>
<li>Experience with WordPress development (eg themes, hooks, filters, plugin API, PHP,&#xA0; etc).</li>
</ul><div><br/></div><div><strong>What we offer</strong></div><div><br/></div><div>Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here&#x2019;s what we offer.<br><br>
</br></br></div><ul>
<li>Competitive Salary.</li>
<li>Health, Dental, and Vision Insurance benefits for full-time U.S. employees.</li>
<li>Work from your home. We&#x2019;re spread out all over the world &#x2013; United States, Canada, Ukraine, India, Pakistan, Singapore and more.</li>
<li>Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.</li>
<li>Paid maternity and paternity leave.</li>
<li>We happily provide or reimburse software you&#x2019;ll need, as well as books or courses that promote continued learning.</li>
<li>We give you the opportunity to solve challenging and meaningful problems that make a difference.</li>
<li>Custom branded laptop at your five year anniversary.</li>
<li>We cover all costs of company travel (including our annual all-company retreat).</li>
<li>Ability to work with some of the best people in the business through frequent, if not daily, interactions.</li>
<li>And in case you were wondering: no politics, no b.s., and no jerks.</li>
</ul><div><br/></div><div><strong>Location and Hours</strong></div><div><br/></div><div>This is a remote position - our team is spread around the globe!&#xA0;</div><div>&#xA0;</div><div>Our home base is in Florida, USA, so company operating hours -- and work hours for this position -- are 9am - 5pm ET (UTC -5)</div><div>&#xA0;</div><div><strong>Requirements</strong></div><ul>
<li>Personal computer with internet access.</li>
<li>Work hours of 9am - 5pm ET.</li>
<li>Ability to participate in video meetings at any times needed during work hours.</li>
</ul><div><br/></div><div><strong>Inclusion Statement</strong></div><div><br/></div><div>At Awesome Motive, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.</div><div><br/></div><div><strong>How to apply?</strong></div><div><br/></div><div>If you think you&apos;re a good fit for everything shared above, then please submit your application!</div><div><br/></div><div><strong>Please clearly include the following in your cover letter:</strong></div><ul>
<li>Your previous management experience, including your approach to working with team members.</li>
<li>Your experience with WordPress, and particularly professional WordPress support.</li>
<li>A bit about yourself and why you should be considered. Team culture is very important to us, so in addition to your experience and qualifications, please help us to see your personality/get to know who you are.</li>
<li>Profile links if available (Your website, WordPress.org, GitHub, Twitter, LinkedIn, etc).</li>
</ul><div><br/></div><div>Also note, don&apos;t forget to proofread before submitting. Check spelling, capitalization, etc. This is your chance to make your application stand out :)<br><br>We won&#x2019;t be able to individually respond to all applications, but if we feel you&#x2019;re a strong match, someone will be in touch shortly.<br><br>Thanks, and we look forward to hearing from you!</br></br></br></br></div>

Senior Technical Support

<div>Snappy Kraken is an award-winning MarTech company and voted #3 Best Places to Work in Wealth Management FinTech. We are truly changing how financial professionals do business, for the better! We&apos;re looking for a results-oriented <strong>Remote Customer Success Specialist</strong> to join our dynamic remote team.<br><br>
</br></br></div><div>
<strong>The ideal candidate will have 3-5 years of experience in the financial services industry and digital marketing.<br/></strong><br>
</br></div><div>This phenomenal individual <strong><em>gets</em></strong> true customer service, digital marketing, advertising, and technology to quickly process information in a logical, actionable way. Able to use knowledge, experience, and available resources effectively, this person is a self-motivated problem-solver. Additionally, the ideal candidate is an avid learner, confident, dependable, and can flawlessly move between multiple workflows with ease, naturally, and in an engaging way that motivates positive results. We want our customers to feel the love!</div><div><br/></div><div>Think you&apos;re the one? Ask yourself:</div><ul>
<li>Do I quickly grasp and master new technology and automation?</li>
<li>Do I understand what makes professional relationships work best?</li>
<li>Am I motivated to make things simple and easy for others?</li>
<li>Am I a collaborator?</li>
<li>Am I self-managed and do I exercise good judgment?</li>
</ul><div>If you answered yes to all of these questions, we want to hear from you!<br><br>
</br></br></div><div>
<strong><em>To be considered, all of the following must be submitted with your application:<br/></em></strong><br>
</br></div><div>
<strong><em>1) Complete the short questionnaire directly on the application page.<br/></em></strong><br>
</br></div><div>
<strong><em>2) Make a 3-minute or less video about yourself and what makes you the best candidate for this position. Provide the link to your video in the questionnaire.<br/></em></strong><br>
</br></div><div>
<strong><em>3) Upload your current resume and salary requirements.<br/></em></strong><br>
</br></div><div>Schedule:<br><br>
</br></br></div><div>8:30 AM - 5:00 PM EST, Monday - Friday, from your remote location.<br><br>
</br></br></div><div>Benefits:</div><ul>
<li>Work from where you want (as long as the internet is fast and reliable!)</li>
<li>Competitive compensation and bonus potential</li>
<li>Health/Dental/Vision/Life/AD&amp;D/STD/LTD available after 90 days with employer premium contribution</li>
<li>401k with company match available after 6 months</li>
<li>PTO and paid holidays</li>
<li>More perks and benefits</li>
</ul><div>Check out our website to see what we&apos;re all about at<a> www.snappykraken.com<br/></a><br>
</br></div><div>At this time, only candidates authorized to work and located in the United States should apply.<br><br>
</br></br></div>

Remote Customer Success Specialist

<div>Snappy Kraken is an award-winning MarTech company and voted #3 in the 2020 Best Places to Work in Wealth Management FinTech. We are intent on results-driven marketing solutions for financial enterprise partners. We&apos;re looking for a <strong>Remote Enterprise Account Manager</strong> to join our dynamic, growing team.<br><br>
</br></br></div><div>Working closing with the VP of Enterprise Development, the Enterprise Account Manager will consistently promote and maximize the adoption of Snappy Kraken at approved enterprises. Responsibilities include weekly touchpoints, managing multiple marketing calendars, content distribution, account support, tracking, and reporting. This person will proactively have the ability to analyze the landscape of an enterprise partner&apos;s business, understand their pain points, and leverage Snappy Kraken&#x2019;s products and technology in a mutually beneficial, long-term partnership.</div><div><br/></div><div>Sales, marketing, and account management experience preferred. Financial industry experience, preferably in working with Broker-Dealers, Custodians, TAMPS, FMOs, and other similar organizations is a plus.</div><div><br/></div><div>Think you&apos;re the one? Ask yourself:</div><ul>
<li>Do I quickly grasp and master new technology and platforms?</li>
<li>Am I service-minded, articulate, and attentive to details?</li>
<li>Can I persuasively encourage the adoption of marketing best practices?</li>
<li>Do I create and refine processes to promote efficiency and results?</li>
<li>Am I a collaborator?</li>
<li>Am I self-managed and do I exercise good judgment?</li>
</ul><div>If you answered yes to all of these questions, we want to hear from you!<br><br>
</br></br></div><div>
<strong><em>To be considered, all of the following must be submitted with your application:<br/></em></strong><br>
</br></div><div>
<strong><em>1) Make a 3-minute or less video about yourself and what makes you the best candidate for this position. Provide the link to your video on the application page.<br/></em></strong><br>
</br></div><div>
<strong><em>2) Upload your current resume and salary requirements.<br/></em></strong><br>
</br></div><div>Benefits for FT employees:</div><ul>
<li>Competitive compensation and a remote work environment</li>
<li>Health/Dental/Vision/Life/AD&amp;D/STD/LTD available after 90 days with employer premium contribution</li>
<li>401k with company match available after 6 months</li>
<li>PTO and paid holidays</li>
<li>More perks and benefits</li>
</ul><div>Check out our website to see what we&apos;re all about at<a> www.snappykraken.com<br/></a><br>
</br></div><div>At this time, only candidates authorized to work in the United States should apply.<br><br>
</br></br></div>

Remote Enterprise Account Manager

<div>
<em>Your journey at URBANTZ<br/></em><br>
</br></div><div>As an IT Support Specialist your main <strong>mission</strong> is to help <strong>build a reliable support team</strong>, so our customers can thrive and feel supported at all times. <em>What does it all mean?</em> You are in charge of the <strong>first and second support line</strong>. If our customers face any issue or if they have questions about how to use the Urbantz tool, they will reach out to you.<br><br>
</br></br></div><div>You will:&#xA0;</div><ul>
<li>Respond in a <strong>timely manner </strong>and enable our engineering team to resolve issues by testing, reproducing and creating <strong>internal follow-up tickets</strong>.</li>
<li>Once the engineering has fixed the issue, test it and get back to the customer with the good news.&#xA0;</li>
<li>
<strong>Inform and reassure </strong>the client through the resolution process.</li>
</ul><div>On top of this you will :</div><ul>
<li>Proactively make <strong>tutorials</strong>, <strong>FAQ&#x2019;s</strong>, webinars and expand our Help Center.</li>
<li>
<strong>Analyse and document</strong> processes to increase efficiency.</li>
<li>Follow up with customers, provide <strong>feedback</strong> and see problems through to <strong>resolution</strong>
</li>
<li>
<strong>Work in shifts</strong> to ensure maximum availability for our customers (the team is covering a 8:30 &#x2013; 18:30 CET timeframe plus standby hours)</li>
</ul><div>
<em>About You<br/></em><br>
</br></div><div>Your drive is to <strong>turn clients into brand ambassadors</strong> and you&#x2019;re willing to go the extra mile to reach that goal. You love <strong>solving mysteries</strong> and also bring plenty of <strong>positive vibes </strong>to the table. You:</div><ul>
<li>Have <strong>at least 3 years </strong>of experience in a similar <strong>technical, client focused helpdesk role</strong>
</li>
<li>Are <strong>fluent</strong> in <strong>English and Dutch</strong> and ideally in French or Spanish</li>
<li>Are willing to work <strong>flexible hours</strong> and shifts&#xA0;</li>
<li>Have an aptitude to <strong>learn</strong> and apply new technologies and understand business processes&#xA0;</li>
<li>Are <strong>analytical,</strong> punctual &amp; <strong>an excellent problem solver</strong>
</li>
<li>Are a <strong>great communicator</strong> and you can calm down even the most angry client&#xA0;</li>
</ul><div><em>What&#x2019;s in it for you?</em></div><ul>
<li>Join a <strong>winning team</strong>. Great people that work hard but have fun doing that.</li>
<li>A fast-growing company where you are given a lot of <strong>autonomy</strong> and <strong>trust</strong>.</li>
<li>Enter the promising, <strong>ever-growing world</strong> of last mile logistics.</li>
<li>You can make a huge <strong>impact</strong> and <strong>grow</strong> with the company.</li>
<li>Our office is in <strong>Brussels</strong>, but you can work <strong>remotely</strong> from anywhere in Europe&#xA0;</li>
<li>Depending on location we offer an <strong>employee or freelance contract</strong>
</li>
<li>
<strong>Part time or full-time</strong> are both an option</li>
</ul>

IT Support Specialist

<div>
<strong>&#xA0;About YouCanBook.me </strong><br><br>YouCanBook.me is a self-funded, profitable, tiny company that does big things: it&apos;s the scheduling system for 21,000 customers and counting, and over half a million free users around the globe. YouCanBook.me is powerful enough to serve Fortune 500 companies and simple enough for small businesses and schools. It&#x2019;s run by an <a>international team</a> that&#x2019;s passionate about seeing customers succeed. We&#x2019;ve been powering our customers&#x2019; success since 2011, and we&apos;re proud to be ranked by G2Crowd in the Top 100 Software Companies of 2020. <br><strong><br>About the role - prevention better than cure? </br></strong><br><br>We need a support manager to lead not only on day to day support efforts (along with 2 colleagues), but to be able to translate that work strategically into suggested product improvements. It&apos;s a hybrid set of responsibilities where solutions will come from working with the<a> UX / QA / Product team</a> as well as responsibilties for tickets and related pressures.&#xA0;<br>&#xA0;</br></br></br></br></br></br></div><blockquote>This is ideal for the person keen to improve the users&#x2019; experience in the product long term.&#xA0;</blockquote><div>
<br>In this role, you will lead the Support team, one of three teams in our Customer department (the others are Growth Marketing and Customer Success)&#xA0; and will report to our Head of Customers. The role is cross functional and you will deliver on objectives to lower churn and reduce support interactions related to product friction by working with our Product team on UX. <br>&#xA0;<br>The good news is we are a &apos;all hands support&apos; company - everyone in the company is expected to know their way round our inbox and dive in when needed, so you will get buy-in from day one on how to deliver improvement. <br><br>You will be responsible for all support interactions which happen in various channels: email, our knowledge base, our community forum, social media, and chat. You&#x2019;ll increase satisfaction and trial to paid conversion rates through strategies you implement like support for new accounts. You will be working with 2 full time support specialists already, and together will ensure we maintain our excellent <a>(indeed award winning)</a> relationship with customers. <br><br><strong>What You&#x2019;ll Be Doing </strong><br><br>In addition to leading the team by example in your own quality and volume of support resolutions, you will:<br><br>&#xA0;&#x2022; Partner with the Product team to create a strong feedback loop between Support and Product with the goal of driving down support ticket numbers for common friction points in the app<br><br>&#xA0;&#x2022; Maximize the potential of a small, global team of Support Specialists who act, like you, as proto-product managers who cross-functionally work to fight churn and friction in the app<br><br>&#xA0;&#x2022; Strategically plan to reduce the cost of support for low-LTV customers and increase the ROI of support<br><br>&#xA0;&#x2022; Own the analytics and number crunching for support KPIs, in particular, track how ticket reduction efforts have impacted churn and support ticket volumes and report back to the company on a monthly basis<br><br>&#xA0;&#x2022; &quot;Live and breathe&quot; the YouCanBook.me product, understanding at an expert level how the product is used in the major use cases across the customer base, with the ability to clearly communicate this to customers and internally<br><br>&#xA0;&#x2022; Manage all aspects of customer support delivery, including scheduling coverage and shifts, addressing customer feedback, and creating and refining support processes<br><br>&#xA0;&#x2022; Oversee and implement a support interaction Quality Assurance program, with monthly reporting<br><br>&#xA0;&#x2022; Use weekly one on ones to consistently provide feedback on performance, ensuring individual and team goals/KPIs are on track<br><br>&#xA0;&#x2022; Constantly evaluate processes of the Support team working to increase efficiency, performance, and overall customer satisfaction<br>&#xA0;<br><strong>About You </strong><br><br>&#xA0;&#x2022; 3+ years experience supporting SaaS customers, latterly at a senior level. <br><br>&#xA0;&#x2022; Experience leading support initiatives at a SaaS tool<br><br>&#xA0;&#x2022; Exceptional, consistent customer support skills as evidenced by personally-attributable metrics of volume of tickets answered and customer satisfaction rankings<br><br>&#xA0;&#x2022; Demonstrated thinking for support desk and ticketing best practices, including providing support across a variety of channels like chat, in-app messages, social media, and online communities<br><br>&#xA0;&#x2022; Data-driven with an ability to identify, collect and record the data required to make strategic churn-reducing decisions<br><br>&#xA0;&#x2022; A natural problem solver who&apos;s comfortable taking the initiative on fixing problems revealed by data<br><br>&#xA0;&#x2022; Demonstrated thinking for supporting a customer base with multiple tiers of profitability among customers<br><br>&#xA0;&#x2022; Proven track record of improving team efficiency through coaching and process improvement<br><br>&#xA0;&#x2022; Demonstrated track record of effective cross-functional partnerships which meet or exceed shared KPI targets <br>&#xA0;<br><strong>Culture and Benefits</strong><br> <br>YouCanBook.me&apos;s culture offers: <br><br> 1. An opportunity to grow your leadership and expertise and an environment where you will see your work represented in product improvements. When we say cross-functional, we really mean it: every player on the team is a key player.<br><br> 2. Transparency. We work together to solve problems, not keep secrets from each other. We have an open salary structure in the company, open slack channels and clear accountability and decision making.<br><br> 3. A profitable, stable, solvent company. Everyone&apos;s work directly impacts the profitability of the company. We want to grow to solve problems for more people, to grow our tool to sustain our business and keep providing the high level service for our customers. <br><br>Working at YouCanBook.me includes benefits that reflect our culture. We&apos;re a pretty generous company and our bottom line is not based on squeezing staff costs. Benefits include:<br><br> &#x2022; Fully-funded family health insurance<br> &#x2022; Paid company retreats<br> &#x2022; Contribution to a 401k <br> &#x2022; Profit share after 1.5 years<br> &#x2022; The computer and tech tools you need to get the job done<br> <br><strong>How to Apply </strong><br><br>In your cover letter, tell us why you want to work for us and why you are perfect for this position.<br>&#xA0;<br>&#xA0;&#x2022; Show us examples of the volume of tickets you answer and the quotas you&#x2019;ve hit and exceeded at your most recent role<br>&#xA0;&#x2022; Show us examples of how you&#x2019;ve identified product friction and communicated this for cross-functional work on your team<br>&#xA0;&#x2022; Tell us what opportunities you would leverage in the YCBM pricing model for up-sells and expansion<br>&#xA0;&#x2022; Provide examples of how you&apos;ve supported customers through unexpected turbulence<br>&#xA0;&#x2022; Provide examples of innovative strategies you&apos;ve led to reduce ticket volume<br>&#xA0;&#x2022; Tell us what challenges you expect YouCanBook.me&apos;s different kinds of user types might get in touch about<br>&#xA0;&#x2022; Tell us about your experience as a manager, how you&#x2019;ve identified areas for improvement on your team, and methods you use to get the best work out of high performers<br>&#xA0;&#x2022; Provide examples of how you have created and implemented support strategies for various sizes of customers. Strong candidates will show strategies for supporting single-seat customers all the way up to Enterprise customers.<br><br><strong><br>*This is a remote position: candidates MUST be qualified to work in the USA. EST preferred)*<br/></br></strong><br><br>
</br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></div><div><strong>** DEADLINE FOR APPLICATIONS 5PM EST WED 11th NOV 2020 **</strong></div><div>
<br>&#xA0;<br><em>Last words:<br>&#xA0;<br>We are aware that, in the current COVID-strained times, every job is precious. As a company we have also been making our contribution to help those who have been adversely affected by the pandemic. We are fortunate that our own business is about building a reliable cost-saving tool for businesses to connect with their customers remotely, so we have seen an increase, rather than decrease in business this year. We are determined to ensure that every job we offer here at YCBM is a secure one - we take our commitment as an employer seriously. In return - we read and review every single application looking for the right match - so we urge you to read a journal piece </br></br></em><a><em>from our CEO on how we hire. </em></a><em><br><br>We absolutely will only consider candidates who are serious about their desire to work for us (it will be obvious to us up the minute we look at your cover letter) so please don&apos;t expect much progress if you just send us a generic cover / cv, sorry!</br></br></em>
</br></br></div>

Director of Support

<div>We&#x2019;re on the search for a Customer Success Manager with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you&#x2019;ll help new and prospective clients fall in love with SimpleTexting. The business texting journey is exciting, and you&#x2019;ll be the trusty guide for those who embark upon it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales!<br><br>
</br></br></div><div>
<strong>About Us<br/></strong><br>
</br></div><div>SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.<br><br>
</br></br></div><div><strong>Responsibilities</strong></div><ul>
<li>Take responsibility for our clients&#x2019; success throughout their entire lifecycle. You&#x2019;ll help them launch, scale, and celebrate.</li>
<li>Develop a deep understanding of our product, then use it to advise clients on their SMS marketing strategy</li>
<li>It&#x2019;s up to you to help users adopt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.</li>
<li>Lead live coaching sessions and presentations to train clients in the use of our platform as well as answer questions via phone, email, and live chat</li>
<li>Develop new business through proactive efforts and by managing new leads from visitor to trial sign-up to paid plan</li>
<li>Consult with clients&#x2019; who showed interest in our trial plan and guide them to implementing SimpleTexting as a solution for their SMS needs</li>
<li>Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed</li>
<li>Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.</li>
</ul><div><strong>This Role Is For You If</strong></div><ul>
<li>You&#x2019;ve helped manage accounts at a business or technology company</li>
<li>You love to think outside the box and come up with proactive, creative solutions</li>
<li>You have no problem fielding advanced product and technical questions</li>
<li>You&#x2019;re confident, articulate, and sensitive to the needs of others</li>
<li>You know how to listen and are a pro at presenting, too</li>
<li>You enjoy juggling multiple tasks at once in a fast-paced environment</li>
</ul><div><strong>Minimum Qualifications</strong></div><ul>
<li>At least 2 years of experience working with customers, preferably in an account management role with a SaaS company</li>
<li>Familiarity with chat and CRM platforms</li>
<li>Healthy customer obsession and focus on delivering exceptional client experience</li>
<li>English is your primary language. Secondary languages are a plus.</li>
<li>Ability to learn new software platforms quickly</li>
<li>Self-starter, positive attitude</li>
<li>Highly organized. You can manage and prioritize several different projects.</li>
<li>Experience evaluating customer needs, consulting with customers, and offering superior strategic solutions</li>
<li>Ability to work cooperatively in a team environment, carrying out appropriate hand-offs and escalations</li>
</ul><div><strong>Bonus Points</strong></div><ul>
<li>Bachelor&#x2019;s degree, preferably in a related field of study</li>
<li>2+ years in customer onboarding / support / sales role</li>
<li>Experience conducting product demos using software such as Zoom or UberConference</li>
</ul><div><strong>Location</strong></div><ul>
<li>Remote</li>
<li>If you&#x2019;re in Miami, you&#x2019;re welcome to join us at the office!</li>
</ul><div><strong>Compensation and Benefits</strong></div><ul>
<li>Compensation commensurate with your proven abilities</li>
<li>Unlimited flexible time off policy</li>
<li>Remote</li>
</ul><div><br/></div>

<h1>Handle Email Support While Being A Valued Team Member &amp; Earning A Great Salary</h1><ul>
<li>Work closely with our small team</li>
<li>Get paid well &amp; have job stability</li>
<li>Have a real impact on our business success</li>
<li>Be trained, supported, and given promotion opportunities</li>
</ul><div>We Outreach works exclusively with top notch content websites to grow their Google traffic, through a process called &#x201C;link building&#x201D; - Securing links to our clients websites, from other websites in the same industry.<br><br>We use email outreach to present our clients to these other industry websites, and encourage them to link to our client.</br></br></div><div><br/></div><div>Building these links can have a <em>dramatic impact</em> on our clients traffic from Google, but also requires savvy email communication - And that&#x2019;s where you come in!</div><div><br/></div><div>But what&#x2019;s in it for you? Read on to find out...</div><h1>6 Reasons To Become An Email Support Rep At We Outreach</h1><div><br/></div><div>
<strong>1 - Have A Real Impact And Be Valued In Our Small Team</strong><br><br><br>
</br></br></br></div><div>At We Outreach you&#x2019;re not just another nameless employee - You&#x2019;re a valued member of our small team, and have close contact with your team leader and the CEO.</div><div><br/></div><div>In a small team, everyone&#x2019;s impact counts. You&#x2019;ll have goals and be supported to reach them by your team leader, and be involved in 2-3 team meetings each week.</div><div><br/></div><div>Your personal performance directly impacts our business performance, and you&#x2019;ll see this clearly every week.&#xA0;<br><br><br>
</br></br></br></div><div>
<br><strong>2 - Use Creative Emails To Get Results</strong><br><br><br>
</br></br></br></br></div><div>The folks we&#x2019;re emailing get TONS of emails in their inboxes every day, and it&#x2019;s your job to stand out and grab their attention with creative and engaging communication.</div><div><br/></div><div>You&#x2019;ll inject lots of personality into your emails, present our clients content, and guide the conversation towards the ultimate result: A link from the prospects website to our clients website.</div><div><br/></div><div>This is where the satisfaction comes from - You understood the prospect, engaged them effectively with our communication skills, and got the result.<br><br><br>
</br></br></br></div><div>
<br><strong>3 - Work Remotely And Set Your Own Schedule</strong><br><br><br>
</br></br></br></br></div><div>At We Outreach we understand that work-life balance is important, and that great people don&#x2019;t necessarily do their best work by banging their head against a monitor for fixed blocks of 8 hours every day.</div><div><br/></div><div>We take our work seriously, and will only add dedicated and hardworking folks to our team - But you&#x2019;ll also have the flexibility to design a schedule which allows you to do your best work and drive results.</div><div><br/></div><div>Our team is mostly based in Central Europe, and are generally active during the CEST daytime.<br><br><br>
</br></br></br></div><div>
<br><strong>4 - Get Paid Well And Have Job Stability</strong><br><br><br>
</br></br></br></br></div><div>Strong performers deserve strong salaries - And that&#x2019;s what we offer for the We Outreach team.</div><div><br/></div><div>Not only will you be paid well from the very start, but we hope you&#x2019;ll stay with the business for a long time to come.</div><div><br/></div><div>We keep the team small, productive, and stable. Everyone pulls their weight, is paid well, and gets opportunities for growth and promotion!<br><br><br>
</br></br></br></div><div>
<br><strong>5 - Get Growth And Promotion Opportunities</strong><br><br><br>
</br></br></br></br></div><div>We&#x2019;re a small and fast growing company, which means lots of growth and promotion opportunities for our team.</div><div><br/></div><div>If you have excellent performance and smash your assigned goals, you&#x2019;ll be given opportunities to learn about other parts of the business. This is the avenue to professional growth, and ultimately taking on more responsibility within the business.</div><div><br/></div><div>If you prefer to just keep smashing your assigned goals that&#x2019;s cool too - The point is, the opportunities will be there if you want them.<br><br><br>
</br></br></br></div><div>
<br><strong>6 - Work With Other Amazing People In Our Supportive Team</strong><br><br><br>
</br></br></br></br></div><div>You&#x2019;ll see by now that this isn&#x2019;t your average job advert - And that&#x2019;s because we&#x2019;re not looking for average team members. Our team is small, and every individual is a strong performer who handles their responsibilities and hits their goals.</div><div><br/></div><div>Our business runs well, thanks to everyone on the team pulling their weight and having each other&apos;s backs.</div><div><br/></div><div>If you join We Outreach you&#x2019;ll be surrounded by these other top performers, as we all work together to drive results for our clients and grow our business.</div><h1>Here&#x2019;s What We Expect From You</h1><ul>
<li>You have significant email support experience</li>
<li>You have excellent written and verbal communication</li>
<li>You&#x2019;re efficient and can handle large volumes of emails</li>
<li>You&#x2019;re generally web savvy</li>
<li>You pay close attention to details and are organised, reliable, and communicative</li>
</ul><div><br/></div><div>This is a full-time position, and we expect your full focus and dedication.</div>

Email Support Rep

<div>
<strong>About the Business and the Role<br/></strong><br>
</br></div><div>We&#x2019;re a small online business in the women&#x2019;s health industry seeking a Community Manager. We&#x2019;re looking for someone with a strong work ethic to join our team as we expand our worldwide audience.<br><br>
</br></br></div><div>This is a remote/work from home position so you can be based anywhere, however you must be available to work for a few hours during the mornings, and a few hours in the afternoons and evenings Pacific Standard Time, 6 days a week. Your primary role will be maintaining the uniquely supportive environment in our large online PCOS community.&#xA0;<br><br>
</br></br></div><div>While this job will start out as a part-time position (about 20 hours a week), assuming that the successful candidate demonstrates a willingness and ability to take on additional tasks, our intention is to make this a full-time role. We&#x2019;re looking for someone wanting a long-term job in a growing company.<br><br>
</br></br></div><div>This position is available for immediate start and any required training will be paid. The starting contract rate is $15 USD an hour.<br>&#xA0;<br><strong>Must Have Skills and Qualities</strong>
</br></br></div><ul>
<li>Interested in women&#x2019;s health</li>
<li>Kind, compassionate, and patient</li>
<li>Excellent written and communication skills</li>
<li>Web/tech savvy</li>
<li>Attention to detail</li>
<li>Excellent problem-solving skills</li>
<li>Quick learner</li>
<li>Self-motivated</li>
<li>Honest and reliable</li>
<li>Someone who takes ownership in their work</li>
<li>Organized</li>
<li>Someone wanting a long-term position</li>
</ul><div>This is a great opportunity for someone to join an exciting and growing online business and to gain valuable experience within the industry.<br><br>
</br></br></div><div>
<a>You can learn more about our company here.</a><br><br>
</br></br></div><div>To apply for this position please send your resume and cover letter to <a>kym@smartfertilitychoices.com</a>. In your cover letter please outline where you heard about the job opening, your availability (both the days of the week you are available and the hours you are available during those days), why you want a long-term position, and why you think you are a good candidate for this role.<br><br>
</br></br></div>

Community Manager Wanted in Women's Health Industry

<div>RebelMouse serves over 100 million unique visitors monthly. Considering our rapidly growing business and the fast pace of the media industry, we&apos;re expanding our team to ensure our clients are getting the best in class solutions. This is why we are opening up a position for a Head of Clients Success.<br><br><strong><br>Requirements&#xA0;</br></strong>
</br></br></div><ul>
<li>5+ years of experience leading a client-facing team, preferably in SaaS</li>
<li>Proven history of building and integrating full-scale customer success systems and workflows</li>
<li>Experience building 360 degree view of our customers</li>
<li>History of leading automations from first activation to churn reduction</li>
<li>Passionate about the software development space</li>
<li>Ability to translate the needs of developers into executable team processes</li>
<li>History of developing and managing highly effective customer retention strategies</li>
<li>Enthusiastic about team leadership</li>
<li>Ability to measure, analyze, and improve department-wide metrics and performance</li>
<li>Effectively collaborate with Sales, Product, QA, Engineering and Marketing teams</li>
<li>Excellent written and verbal communication skills with a highly technical audience</li>
</ul><div><br/></div><div><strong>Responsibilities</strong></div><ul>
<li>Set the overall vision and strategic plan for the Client Success Team that drives product adoption that leads to delightful customer experiences</li>
<li>Define and optimize customer lifecycle by creating programs and initiatives to improve engagement.</li>
<li>Build and lead a world-class team</li>
<li>Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)</li>
<li>Influence lifetime value of accounts through higher product adoption, customer satisfaction and overall account health</li>
<li>Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate</li>
<li>Develop and define customer success reporting to the executive and other relevant teams</li>
<li>Collaborate with product team to ensure that our products deliver value and a positive customer experience</li>
</ul>

Head of Clients Success

<div>Applicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) are preferred.</div><div>&#xA0;</div><div>
<strong>What we&#x2019;re looking for<br/></strong><br>
</br></div><div>We&#x2019;re looking for a savvy support specialist. With your teammates, you&#x2019;ll be the helping hand that users can count on.</div><div>When you join our customer success team, we&#x2019;ll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.</div><div>If you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we&#x2019;re probably a great fit.</div><div>&#xA0;</div><div><strong>Who we are</strong></div><div>We&#x2019;re a startup studio that&#x2019;s got dozens of consumer-facing products across the globe. Much like this position, we&#x2019;re a fully remote team with an awesome, laid-back spirit.</div><div>&#xA0;</div><div><strong>ElevenYellow has some pretty neat perks</strong></div><div>We&#x2019;re a fantastic, close-knit team that doesn&#x2019;t abide by a rigid rulebook. Here&#x2019;s what you can expect when you join us:</div><ul>
<li>Work remotely</li>
<li>We&#x2019;re an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that you&#x2019;re comfortable working remotely (hammocks can be pretty comfortable).</li>
<li>Take a vacation</li>
<li>Time off is important and it&#x2019;s something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need it.</li>
<li>Meet the team on yearly retreats</li>
<li>We do yearly, week-long retreats and we&#x2019;d love if you joined us (we pay your way, don&#x2019;t worry). It&#x2019;s important to meet each other in person and we value time spent with one another (whether that&#x2019;s on Slack or face-to-face). We&#x2019;ve met up all over Europe and islands across South East Asia. All in good fun.</li>
<li>We&#x2019;re a laid back bunch</li>
<li>While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. We&#x2019;re all laid back and understand the human side of work and play.</li>
<li>&#xA0;</li>
</ul><div><strong>Other notable perks</strong></div><ul>
<li>A set budget for your health insurance coverage</li>
<li>A self-improvement budget so you can keep learning</li>
<li>Gym membership coverage</li>
</ul><div><br/></div><div>While having customer support experience is a HUGE bonus for this role, we&#x2019;re completely prepared to show you the ropes. Prior customer support experience isn&#x2019;t necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (don&#x2019;t be shy). Before we forget We&#x2019;re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work</div><div>&#xA0;</div><div><strong>Responsibilities</strong></div><div>&#xA0;</div><div><strong>What you&#x2019;ll be doing</strong></div><div>Offering an awesome support experience is a team effort and something we&#x2019;re constantly trying to improve.</div><div>&#xA0;</div><div><strong>You&#x2019;ll be helping us hit our goals by:</strong></div><ul>
<li>Thoroughly learning the ins and outs of one of our products</li>
<li>Promptly responding to customers via email</li>
<li>Helping them solve their product or service problems</li>
<li>Helping us improve customer experience by providing feedback</li>
</ul><div><br/></div><div><strong>We do have some expectations</strong></div><div>&#xA0;</div><div>You&#x2019;re probably the perfect candidate if you tick all (or most) of these boxes:</div><ul>
<li>You have a great command of the English language</li>
<li>You understand that being proactive helps everyone</li>
<li>You really do care about (self) improvement</li>
<li>And you&#x2019;re a self-starter&#xA0;</li>
</ul><div><br/></div><div><strong>Now, here&#x2019;s what you need to do:</strong></div><div>If you think we&#x2019;re a match made in heaven&#x2026; send us your resum&#xE9; via email! Please let us know in your email:</div><ul>
<li>What was the last thing you did to help someone?</li>
<li>What would be your strategy for pacifying an angry client?</li>
<li>Are we a great fit? Why?&#xA0;</li>
</ul><div><br/></div><div>Feel free to keep your application light and conversational. We like that.</div><div>
<br><br>
</br></br></div>

Customer Success Hero

<div>Sierra Interactive is a Louisville, KY-based software company building tools that help real estate professionals across the US and Canada grow their businesses and run them more effectively. For more than 10 years, our customers have relied on our products as an essential part of their day-to-day operations. We&#x2019;ve built a sophisticated and proven system to help real estate agents, teams, and brokerages reliably scale their businesses. These clients keep us in business, and we&apos;re committed to providing them with efficient and effective support.<br><br><strong>About This Role</strong><br><br>
</br></br></br></br></div><div>We are seeking a full-time team member based in the US to support our real estate clients across the US and Canada. You will provide administrative support for our clients as they utilize our real estate websites and CRM platform. You should be exceptionally well-organized and goal oriented with a strong attention to detail.</div><div><br/></div><div>
<strong>Description / Job Function</strong><br><br>
</br></br></div><div>As the newest member of our accounts team, you would be ready and excited to:</div><ul>
<li>Learn our products and platform inside and out.</li>
<li>Treat our customers with respect, kindness, and enthusiasm as you answer 25+ customer emails and 10+ phone calls per day.</li>
<li>Investigate payment-related questions and follow up with clients related to billing and compliance issues</li>
<li>Become familiar with the Google Adwords advertising platform, learn to create client profiles and manage Adwords-related budget requests</li>
<li>Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.</li>
<li>Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.</li>
</ul><div>
<br>Here&apos;s what your first 90 days on the job will look like:</br></div><ul>
<li>Get up-to-speed on our products, our processes. You&apos;ll answer some emails and we&apos;ll be there to ensure your success. You&apos;ll be answering phone calls to provide immediate support engagement, but will most often need to obtain relevant information via research and engagement with more experienced team members before providing resolution.</li>
<li>Focus on achieving a high level of independent research and movement within the products and services we utilize on a daily basis. Use this knowledge in developing strong and reliable written/verbal communication to fully construct meaningful responses and well researched questions, on both the peer and client facing level.</li>
<li>Keep up with miscellaneous weekly or monthly recurring tasks related to outstanding billing invoices or compliance concerns.</li>
<li>You&apos;ll at times dive deeper into the more difficult billing queries.</li>
<li>As you become comfortable as an accounts specialist, you&apos;ll find you&apos;re answering emails at a steady rate, regularly answering phone calls, and easily assisting clients with all aspects of their billing needs.</li>
</ul><div>
<br><strong>Requirements<br/></strong><br>
</br></br></div><div>You&apos;re ready to contribute to the work and culture of a growing tech startup, in that:</div><ul>
<li>You&apos;re a hard worker with a proven track record of getting things done carefully and efficiently. You&apos;re patient and pay attention to the details.</li>
<li>Working with people makes you happy. You&apos;re a clear communicator and can artfully break down, solve, and explain complex issues.</li>
<li>You take pride in your ability to defuse tense situations with humor and grace. The prospect of working through an issue with an agitated customer doesn&apos;t scare you.</li>
<li>You have above-average computer skills and are able to quickly learn, adapt to, and switch between multiple programs as the job requires.</li>
<li>Your writing skills are top notch. You have an engaging, conversational style and a solid grasp of grammar.</li>
<li>You&apos;re organized and able to juggle multiple priorities at one time. You have the ability to switch gears quickly and re-adjust your focus as needed.</li>
<li>You can work between the hours of 9am-6pm EST.</li>
</ul><div><br/></div><div>As a bonus (though not required):</div><ul>
<li>You have 1-3 years working in billing / account maintenance/ or customer support.</li>
<li>Experience providing support in a SaaS environment.</li>
<li>You&apos;ve worked in Help Scout, or a similar web-based help desk software.</li>
<li>You have proficiency in data analyst skills, and enjoy identifying and collecting information to categorize in meaningful reports.</li>
<li>You have some experience in the real estate industry and/or MLS maintenance.</li>
</ul><div>
<br><strong>Benefits</strong>
</br></div><ul>
<li>Paid holidays and paid time off.</li>
<li>Company-sponsored group health/vision/dental insurance (available to full-time employees as soon as 30 days post hire)</li>
<li>401k retirement employer matching contributions (up to 4% matching).</li>
</ul><div><br/></div><div>Something else that&#x2019;s important to you? Talk to us. We&#x2019;re flexible and committed to providing a healthy work environment where great people can thrive.<br><br><br>
</br></br></br></div>

Remote Customer Support Jobs

Browse 35 Remote Customer Support jobs in November 2020