Mediavine

<div>
This position is remote. 
</div><div>
Mediavine, a fast-growing advertising management company representing over 7500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for someone with the skills of a junior level developer to assist our support team in triaging bugs, onboarding new sites, and solving technical problems for our publishers, but this will be a support role and in addition to technical responsibilities you&apos;ll also be directly interfacing with customers. 
</div><div>
 
</div><div>We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations. 
</div><div>
 
</div><div>
Note: While this job is remote, we work a traditional schedule in order to accommodate our clients. Some weekends are required. There is some flexibility in your schedule but it must be pre-approved by your supervisor. 
</div><div>
This position also requires travel for training, along with one annual company retreat per year(pending Covid-related developments). 
</div><div>
 
</div><div>
As a Technical Support Engineer at Mediavine, you can expect to: 
</div><ul>
<li>Troubleshoot and resolve support tickets from publishers</li>
<li>Move new publishers through the launch process from contracts to live ads on site</li>
<li>Work with the development team on plugin rollouts</li>
<li>Assist our QA team in testing new releases</li>
<li>Work with the support team to triage different technical problems</li>
<li>Help to educate publishers on technical concepts &amp; explain in non-technical ways</li>
<li>Provide basic tweaks to customer blogs</li>
</ul><div>
Requirements 
</div><div>
Must Haves 
</div><ul>
<li>A Bachelors Degree is great, but we also value and consider self-taught and on the job experience!</li>
<li>Comfortable with HTML and CSS</li>
<li>Technical experience within the Wordpress platform</li>
<li>Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)</li>
<li>2+ years experience in a customer service role</li>
<li>Excellent problem solving and troubleshooting skills</li>
<li>Ability to empathize with publishers</li>
<li>Continuous drive to learn</li>
<li>Native level proficiency with the English language with a passion for writing swift and accurate responses</li>
<li>Located within the United States</li>
<li>Ability to process feedback and process changes quickly and with a positive attitude</li>
<li>Enthusiastic attitude about taking on new projects, shifting gears and taking on new responsibilities, which can sometimes involve rapidly researching to become a subject matter expert</li>
<li>Experience in working a bug life cycle from identification to notification of a fix to end users</li>
<li>Prior remote work experience</li>
</ul><div>
Bonus points for 
</div><ul>
<li>Familiarity with collaboration tools such as Slack, Intercom, GSuite, Trello, Github</li>
<li>Previous experience in SaaS Tech support</li>
<li>Comfortable with basic JavaScript &amp; PHP</li>
<li>Experience with transactional databases (SQL, mySQL, etc.)</li>
<li>Comfortable using DevTools for site inspections, assessments and debugging</li>
</ul><div>
Benefits 
</div><ul>
<li>Travel opportunities</li>
<li>Work Remote</li>
<li>Comprehensive Benefits including 401k, Health, Dental, and Vision insurance</li>
<li>Learning Allowance</li>
<li>Access to experienced engineers with direct mentorship opportunities</li>
<li>Generous Vacation/Time off policies</li>
<li>Starting salary is 50k</li>
</ul><div>
 
</div><div>
Note 
</div><div>While this position is remote, we work a traditional scheduled workday to accommodate our clients. There is some flexibility, but it needs to be communicated and pre-approved. 
</div>

Customer Support

Support Engineer

<div>Mediavine, a fast-growing advertising management company representing over 7500 websites in the food, lifestyle, and entertainment space, is searching for a Publisher Support Specialist. 
</div><div>
 We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with them and help de-escalate situations. We&apos;re a remote team, so experience with remote work is required. 
</div><div>
 
</div><div>
Note: While this job is remote, we work a traditional schedule in order to accommodate our clients. Some weekends are required. There is some flexibility in your schedule but it must be pre-approved by your supervisor. 
</div><div>
This position also requires travel for training, along with one annual company retreat per year. (all pending COVID-19-related developments) 
</div><div>
As a Publisher Support Specialist at Mediavine, you can expect to: 
</div><ul>
<li>Answer a lot of emails via Intercom</li>
<li>Update a lot of spreadsheets, where every cell matters.</li>
<li>Be available via Slack during work hours</li>
<li>Answer the occasional phone call</li>
<li>Process applications from publisher sites</li>
<li>Track progress and identify issues</li>
<li>Be a Mediavine cheerleader!</li>
<li>Work with your team to ensure all of the daily tasks are getting done</li>
<li>Travel occasionally to events</li>
</ul><div>
Requirements 
</div><ul>
<li>Great time-management skills. You get stuff done without a ton of oversight or direction.</li>
<li>Solid communication skills</li>
<li>Strong work-ethic. You love what you do, and want to do it well.</li>
<li>You care, genuinely, about people and it shows in the way you treat your customers.</li>
<li>Customer Support experience</li>
<li>The ability to learn quickly, and on-the-fly. Mistakes are okay, but you have to learn from them.</li>
<li>A willingness to ask questions, repeatedly, until you understand the answer.</li>
<li>A love of puzzle solving. Some of the issues we get take some digging to get to the answer. You are persistent.</li>
<li>The ability to collaborate well. We work together remotely, and need to keep in touch when co-working on projects.</li>
<li>Attention to detail. Everything matters. You like to take your time and do things right the first time.</li>
<li>You can translate technical explanations into laymen&#x2019;s terms, and provide step-by-step directions that are easy to follow.</li>
<li>Prior remote experience</li>
</ul><div>
Bonus points for 
</div><ul>
<li>Technical support experience</li>
<li>A blog, that you publish on regularly</li>
<li>Experience working with bloggers in a related field</li>
<li>Excellent GIF skills</li>
</ul><div>
Benefits 
</div><ul>
<li>Work from home! In your pajamas!</li>
<li>Company provided Macbook Pro</li>
<li>Exciting, fast-paced environment</li>
<li>Co-workers who LOVE their jobs. For real. And really enjoy working with each other too.</li>
<li>Travel to exotic locations like Austin, Texas! Or Florida! Or other locations TBD. You never know where you might end up.</li>
<li>Health insurance, 401k.</li>
<li>Generous Vacation/Time off policies</li>
<li>Awesome side benefits such as home-office upgrades, a tuition reimbursement program, paid gym memberships and wellness retreats, upgraded flights, birthday gift cards, free cool swag and more!</li>
<li>Salary starts at 40k</li>
</ul>

Support Specialist

We're looking to add a creative engineer with a good measure of grit and panache to our Ad Technology team. If you're excited about building bleeding edge technology in an ever-changing (and never boring) industry and you're looking for an inclusive environment where&nbsp;everyone&nbsp;feels welcomed, we encourage you to apply! About Mediavine Mediavine is a fast-growing advertising management company representing over 7500 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators. Mission &amp; Culture We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect. We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at&nbsp;<a href="https://www.mediavine.com/our-team/" rel="nofollow">our team</a>&nbsp;and read through our&nbsp;<a href="https://www.mediavine.com/blog/" rel="nofollow">blog posts</a>&nbsp;to learn more about our values and to discover if Mediavine is the place for you! Position Title &amp; Overview: As a&nbsp;Senior Backend Engineer&nbsp;at Mediavine you will work on our Ad Tech team, focusing on backend systems that facilitate auctions with advertising partners as well as ad delivery on publisher websites. You'll be working with: <ul> <li>Scripts executing on 7,500+ publisher sites</li> <li>Servers operating at 400,000+ requests per minute</li> <li>Services hosting 12,000,000+ auctions per minute</li> </ul> Sound intense? Sometimes! We can promise you won't be bored and you'll have endless opportunities to put your creative problem solving skills to good use. Essential Responsibilities: <ul> <li>Interpret and fulfill engineering sprint stories</li> <li>Develop complex features and bug fixes</li> <li>Solve problems with grit and determination</li> <li>Develop creative solutions to help us stay ahead of the curve in ad technology</li> </ul> Requirements <ul> <li>5+ years of professional coding experience</li> <li>Strong, demonstrable proficiency in Node</li> <li>Extensive professional coding experience across a broad array of projects</li> <li>Experience developing AWS serverless apps</li> <li>Experience scaling super-high-throughput systems</li> </ul> Nice-to-Haves <ul> <li>Experience with Typescript</li> <li>Familiarity with Docker</li> <li>Experience with high-throughput data stores like Cassandra and ScyllaDB</li> <li>Experience developing and using A/B testing mechanisms</li> <li>Knowledge of edge computing and caching strategies with providers like Fastly</li> </ul> Benefits <ul> <li>Travel opportunities (remember those?!)</li> <li>Remote work environment</li> <li>Comprehensive benefits including 401k, Health, Dental, and Vision insurance</li> <li>Learning allowance</li> <li>Access to experienced engineers with direct mentorship opportunities</li> <li>Generous Vacation/Time off policies</li> <li>Additional side benefits such as home-office upgrades, tuition reimbursement, paid gym memberships and wellness retreats, upgraded flights, cool swag and more</li> <li>Salary: $120k-135k</li> </ul>

amazon-web-services

node

aws-serverless

typescript

docker

Senior Backend Engineer

We're looking to add a creative engineer with a good measure of grit and panache to our Ad Technology team. If you're excited about building bleeding edge technology in an ever-changing (and never boring) industry and you're looking for an inclusive environment where&nbsp;everyone&nbsp;feels welcomed, we encourage you to apply! About Mediavine Mediavine is a fast-growing advertising management company representing over 7500 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators. Mission &amp; Culture We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect. We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at&nbsp;<a href="https://www.mediavine.com/our-team/" rel="nofollow">our team</a>&nbsp;and read through our&nbsp;<a href="https://www.mediavine.com/blog/" rel="nofollow">blog posts</a>&nbsp;to learn more about our values and to discover if Mediavine is the place for you! Position Title &amp; Overview: As a&nbsp;Senior Frontend Engineer&nbsp;at Mediavine you will work on our Ad Tech team, focusing on systems that facilitate auctions with advertising partners as well as ad delivery on publisher websites. You'll be working with: <ul> <li>Scripts executing on 7,500+ publisher sites</li> <li>Servers operating at 400,000+ requests per minute</li> <li>Services hosting 12,000,000+ auctions per minute</li> </ul> Sound intense? Sometimes! We can promise you won't be bored and you'll have endless opportunities to put your creative problem solving skills to good use. Essential Responsibilities: <ul> <li>Interpret and fulfill engineering sprint stories</li> <li>Develop complex features and bug fixes</li> <li>Solve problems with grit and determination</li> <li>Develop creative solutions to help us stay ahead of the curve in ad technology</li> </ul> Requirements <ul> <li>5+ years of professional coding experience</li> <li>Strong vanilla JavaScript skills and understanding of the DOM. You'll be writing code that runs in browsers without frameworks</li> <li>Proficiency with Typescript</li> <li>Extensive professional coding experience across a broad array of projects</li> <li>Experience developing and using A/B testing mechanisms</li> <li>Experience and passion for page performance and measurement with tools like Lighthouse</li> </ul> Nice-to-Haves <ul> <li>Experience with Video.js</li> <li>Experience in the Ad Technology Industry</li> <li>Experience working in a remote working environment</li> </ul> Benefits <ul> <li>Travel opportunities (remember those?!)</li> <li>Remote work environment</li> <li>Comprehensive benefits including 401k, Health, Dental, and Vision insurance</li> <li>Learning allowance</li> <li>Access to experienced engineers with direct mentorship opportunities</li> <li>Generous Vacation/Time off policies</li> <li>Additional side benefits such as home-office upgrades, tuition reimbursement, paid gym memberships and wellness retreats, upgraded flights, cool swag and more</li> <li>Salary: $110k-130k</li> </ul>

Mediavine

Mediavine is hiring remotely and currently has 4 remote job positions open in January 2021

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