Follow Up Boss

<div><br/></div><div><strong>Who Is Follow Up Boss?</strong></div><ul>
<li>We&#x2019;re a simple, sales-focused CRM for real estate teams (and we use our own product)</li>
<li>We&#x2019;re a self-funded, profitable company started back in April of 2011</li>
<li>We&#x2019;re a remote company with a mostly US-based team</li>
<li>We don&#x2019;t just claim to be customer-centric - we live it:<a>https://www.facebook.com/followupboss/reviews</a>
</li>
<li>Check out our video on how we work:<a>https://www.followupboss.com/about/</a>
</li>
</ul><div><br/></div><div><strong>Why Work Here?</strong></div><ul>
<li>We&#x2019;re a young, ambitious company who only answers to our customers</li>
<li>Opportunity to have a big impact on our growth and your career</li>
<li>No red tape or pointless meetings</li>
<li>Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup</li>
</ul><div><br/></div><div><strong>This Role Is For You If&#x2026;</strong></div><ul>
<li>You&#x2019;re a people person who is able to build rapport instantly</li>
<li>You&#x2019;re a self-starter who can take initiative on new projects and ideas and run with them</li>
<li>You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes</li>
<li>You would describe yourself as patient, empathetic and having a good sense of humor</li>
<li>You&#x2019;re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long</li>
<li>Superb written and verbal skills (with a professional yet fun demeanor).</li>
<li>You consider yourself tech-savvy and efficient with SaaS applications</li>
<li>You are genuinely excited when you help others hit their goals</li>
<li>Great problem-solving skills, taking a consultative approach to find the best solution<br><br>
</br></br></li>
</ul><div><strong>Your qualifications:</strong></div><ul>
<li>Self-motivated and proactive mindset.</li>
<li>Remote work experience is considered an asset.</li>
<li>Based in the USA, quiet home office with fast internet.</li>
<li>3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).</li>
</ul><div><br/></div><div><strong>Your responsibilities will include:</strong></div><ul>
<li>Your #1 priority would be helping our customers be successful with our product (&amp; ultimately their business), get successfully setup and activated within their first 90 days of being a Follow Up Boss customer</li>
<li>Hosting kickoff calls and training sessions with new customers to make sure they are getting the most out of the system - we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click throughs.&#xA0;</li>
<li>Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.</li>
<li>Hosting (on rotation) our FUB 101 live weekly webinar</li>
<li>Compiling product feedback and ideas to help our product and engineering team continue to improve our platform</li>
<li>Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service</li>
<li>Answering customer help tickets in the Onboarding queue<br><br>
</br></br></li>
</ul><div><strong>30 Day Targets:</strong></div><ol>
<li>Learn the Follow Up Boss software &amp; product offerings to be effective in the position</li>
<li>Complete all position-specific success tasks, setup, and initial training</li>
<li>Virtually meet all Follow Up Boss employees</li>
<li>Become familiar with our online customer facebook group - Boss Community<br><br>
</br></br></li>
</ol><div><strong>60 Day Targets:</strong></div><ol>
<li>Host a minimum of five kickoff calls and training sessions for new customers (with support)</li>
<li>Answer 10-20 support tickets</li>
<li>Gain familiarity with our partners</li>
<li>Understand the top lead providers and how our customers work with them<br><br>
</br></br></li>
</ol><div><strong>90 Day Targets:</strong></div><ol>
<li>Jump in the new customer onboarding rotation and own relationships with new Follow Up Boss customers</li>
<li>Complete training for the 101 Weekly webinar</li>
<li>Full ownership of accounts assigned to you</li>
</ol><div><br/></div>

Customer Support

Customer Success Manager

<div><strong>This Role Is For You If&#x2026;</strong></div><ul>
<li>You would describe yourself as patient, empathetic and having a good sense of humor</li>
<li>You&#x2019;re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long</li>
<li>Superb written and verbal skills (with a professional yet fun demeanor).</li>
<li>You consider yourself tech-savvy and efficient with SaaS applications</li>
</ul><div><strong>Your qualifications:</strong></div><ul>
<li>
<strong>Self-motivated</strong> and proactive mindset.</li>
<li>
<strong>Remote work</strong> experience is considered an asset.</li>
<li>
<strong>Based in the USA</strong>, quiet home office with fast internet.</li>
<li>
<strong>Prior experience</strong> in a customer-facing role (Support, Success, Account Management, or Sales).</li>
</ul><div><br/></div><div>We&#x2019;re looking for a Product Support Expert to join our team to cover support <strong>9 - 6 PM EST Tue-Sat.</strong>
</div><div><br/></div><div><strong>Your responsibilities will include:&#xA0;</strong></div><ul>
<li>Answering incoming phone calls from customers to offer support</li>
<li>Answering support tickets to help customers and free trials (we use Help Scout)</li>
<li>On-boarding and setting up new accounts and winning them over from the get-go.</li>
<li>Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.</li>
<li>Advocating customers&#x2019; requests and needs across the entire company (we use Basecamp)</li>
<li>Educating about newly released features and functionality.</li>
<li>Contributing to our Help Center (<a>help.followupboss.com</a>)</li>
</ul><div><br/></div><div><strong>30 Day Targets:</strong></div><ol>
<li>Learn the Follow Up Boss software &amp; product offerings to be effective in the position</li>
<li>Complete all position-specific onboarding tasks, setup, and initial training</li>
<li>Virtually meet all Follow Up Boss employees</li>
</ol><div><br/></div><div><strong>60 Day Targets:</strong></div><ol>
<li>Actively work in the ticket queue on a daily basis</li>
<li>Answer incoming calls and complete 3 training calls</li>
</ol><div><br/></div><div><strong>90 Day Targets:</strong></div><ol>
<li>Meet or exceed KPI expectations</li>
<li>Contribute at least 3 documents to the Help Center</li>
</ol><div><br/></div><div><strong>KPI&#x2019;s:</strong></div><ol>
<li>Average Calls per Day</li>
<li>Average Tickets Per Day (conversations)</li>
<li>Three Help Articles Per Month (new or update)</li>
</ol>

Follow Up Boss

Follow Up Boss is hiring remotely and currently has 2 remote job positions open in January 2021

Remote jobs at Follow Up Boss Jobs