ContentFly (YC W21)

<h1>About the job</h1><div>As a Support &amp; Operations Manager here at ContentFly you&apos;ll own front line interaction across our channels and manage our marketplace operations.&#xA0;<br><br>
</br></br></div><ul>
<li>Respond to in-bound live chat conversations from Leads, Customers, and Writers</li>
<li>Answer support questions and debug platform problems</li>
<li>Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings</li>
<li>Manage our marketplace operations to ensure timely and high quality service</li>
<li>Identify trends, patterns, issues and share with relevant teams at ContentFly</li>
<li>Improve the recruitment process for Writers</li>
<li>Run various other process improvement / customer experience initiatives</li>
</ul><div>
<strong>Salary</strong>: USD$45,000 - $55,000&#xA0;</div><div>
<em><br>This position is fully remote, you can apply form and work from anywhere.<br/></br></em><br>
</br></div><h1>About you</h1><ul>
<li>1+ years experience in a customer support, operations or other customer-focused role at a software company</li>
<li>Fluent in written English</li>
<li>Experience with SaaS and/or marketplace technology companies is a bonus</li>
</ul><div><br/></div>

Customer Support

Support & Operations Manager

<h1>About the job</h1><div>
<em><br>Note: This is a </br></em><strong><em>full-cycle sales role</em></strong><em>, where you will be responsible for everything from prospecting to closing customers.<br><br/></br></em>ContentFly connects businesses with talented writers via a blind marketplace. We make it easy for any company in the world to get written content as easily as requesting an rideshare. <em><br><br/></br></em>ContentFly does not currently do outbound sales - you will help us change that.<br><br>
</br></br></div><div>
<br>You will be our first sales hire, and will own the process of prospecting and generating leads for ContentFly, and helping convert them into Customers and long term partnerships where possible.&#xA0;<br><br>
</br></br></br></div><div>
<br>As ContentFly&apos;s first point of contact for most customers, this person will also be responsible for cultivating an outstanding first impression with prospective customers.<br><br>
</br></br></br></div><ul>
<li>
<br>Master product and industry knowledge; become a best practice consultant to leads and customers related to their content marketing needs and where ContentFly can help.<br><br>
</br></br></br></li>
<li>
<br>Execute outbound phone and email campaigns to prospect potential leads &amp; book discovery calls<br><br>
</br></br></br></li>
<li>
<br>Conduct discovery calls with decision makers serving as the first touch-point for prospects<br><br>
</br></br></br></li>
<li>
<br>Implement strategic sales strategies to initiate conversations with<br><br>
</br></br></br></li>
<li>
<br>prospects; utilize highly personalized messaging, marketing content, and relevant news to develop account strategy plans<br><br>
</br></br></br></li>
<li>
<br>Convert target accounts into open pipeline and closed revenue;<br><br>
</br></br></br></li>
<li>
<br>leverage multi-channel outbound to source qualified conversations, moving them through the sales funnel<br><br>
</br></br></br></li>
<li>
<br>Develop a deep understanding of the profiles of our target buyers; develop creative, personalized campaigns to garner interest of various stakeholders across institutions<br><br>
</br></br></br></li>
<li>
<br>Create compelling, data-driven content to capture the attention of qualified leads; conduct research on the problems facing our customers to serve as the basis for playbooks and blog posts<br><br>
</br></br></br></li>
</ul><div>
<strong>Base salary:</strong> USD $75,000, <strong>OTE:</strong> USD $150,000</div><h1>About you</h1><ul>
<li>2+ years SaaS SDR/AE/Sales experience with a clear track record of achievement</li>
<li>4 year degree or equivalent work experience</li>
<li>Excellent, demonstrable verbal and written communication skills</li>
<li>Devotion to systems, repeatability, efficiency, and measurement</li>
<li>High technical acumen, an early adopter</li>
</ul><div><br/></div>

ContentFly (YC W21)

ContentFly (YC W21) is hiring remotely and currently has 2 remote job positions open in January 2021

Remote jobs at ContentFly (YC W21) Jobs