Car Next Door

<div>
<strong>Role Type:</strong> Long term contract (8-hour rotating shifts)</div><div>
<strong>Location:</strong> Currently 100% home-based - Cebu, Philippines</div><div>
<strong>Salary Range:</strong> PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)</div><div><strong><br>About Us</br></strong></div><div>We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.<br><br>
</br></br></div><div>Our fast growth and market position has been recently recognised by:</div><ul>
<li>2014- Green Lifestyle Awards, winner - transport company</li>
<li>2017 - Westpac Businesses of Tomorrow, top 200 winner</li>
<li>2018 - SmartCompany Smart 50, 5th place</li>
<li>2018 - Service Innovation Awards, Finalist</li>
<li>2019 - Australian Growth Company Awards, winner - Company to watch</li>
<li>2019 - Deloitte Technology Fast50</li>
</ul><div><strong><br>About the role</br></strong></div><div>We are looking for a Customer Service superstar, who can help us take our member experience to a new level! This role will operate out of Cebu, however will be 100% home-based.&#xA0;<br><br>
</br></br></div><div>
<br><strong>In this role you will be responsible for the following:</strong>
</br></div><ul>
<li>Handling day to day inquiries, and troubleshooting with our members on a wide range of issues via phone call, email, or chat</li>
<li>Educating and converting potential owners/borrowers into signing up and becoming members of our community</li>
<li>Ensuring that all tickets are managed appropriately and resolved within set turnaround times</li>
<li>Collaborating and coordinating with different teams to ensure the achievement of appropriate resolutions for member&#x2019;s issue</li>
<li>Helping customers locate cars and troubleshooting over the phone</li>
</ul><div>
<br><strong>What you&#x2019;ll bring:</strong>
</br></div><ul>
<li>2+ years of customer service experience</li>
<li>Very strong customer empathy&#xA0;</li>
<li>Attention to detail (i.e. if a customer asks 3 questions, not just replying to 2)</li>
<li>Strong verbal and written English communication skills</li>
<li>An analytical mindset with proven experience in analysing information, identifying problems and trends, and solving customer problems</li>
<li>Ability to type at least 45 words per minute</li>
<li>Amenable to work in rotating shifts</li>
<li>Proven experience using Customer Service tools (Ticketing software, Email platforms, chat &amp; phone software, etc.)</li>
</ul><div>
<br><strong>Other benefits of working for Car Next Door:</strong>
</br></div><ul>
<li>Initially, 100% Remote working with potential to move into a shared space (if desired) in future</li>
<li>Mentoring and development by experienced customer service professionals</li>
<li>Career growth opportunities within scaling teams</li>
<li>Employee engagement activities</li>
<li>Working for an Australian company doing amazing things for the community and our environment</li>
</ul>

Customer Support

Customer Service Support (Cebu/Home-based)

<div>
<strong>Role Type:</strong> Long term contract (8-hour rotating shifts)</div><div>
<strong>Location:</strong> Currently 100% home-based - Cebu, Philippines</div><div>
<strong>Salary Range:</strong> PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)</div><div>
<strong><br>About Us</br></strong><br><br><br>
</br></br></br></div><div>We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.<br><br><br>
</br></br></br></div><div>Our fast growth and market position has been recently recognised by:</div><ul>
<li>2014- Green Lifestyle Awards, winner - transport company</li>
<li>2017 - Westpac Businesses of Tomorrow, top 200 winner</li>
<li>2018 - SmartCompany Smart 50, 5th place</li>
<li>2018 - Service Innovation Awards, Finalist</li>
<li>2019 - Australian Growth Company Awards, winner - Company to watch</li>
<li>2019 - Deloitte Technology Fast50</li>
</ul><div><strong><br>About the role</br></strong></div><div>We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems. This role will operate out of Cebu, however will be 100% home-based.&#xA0;<br><br><br>
</br></br></br></div><div><strong>In this role you will be responsible for the following:</strong></div><ul>
<li>Processing membership applications within the allocated time frames</li>
<li>Assigning and collecting customer payments</li>
<li>Replying to customers when processing driving infringements</li>
<li>Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame</li>
<li>Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame.&#xA0;</li>
<li>Additional various tasks where required</li>
</ul><div>
<br><strong>What you&#x2019;ll bring:</strong>
</br></div><ul>
<li>At least 2* years of experience working as a virtual operator, supporting a company based overseas</li>
<li>Good written and verbal English communication skills</li>
<li>Mid-level proficiency in navigating Apple or Windows-based operating systems</li>
<li>Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)</li>
<li>Strong ability to read and follow written instructions for completing tasks</li>
<li>Strong ability to learn new tasks and software applications</li>
<li>Amenable to work in rotating shifts</li>
</ul><div>
<br><strong>Other benefits of working for Car Next Door:</strong>
</br></div><ul>
<li>Initially, 100% Remote working with potential to move into a shared space (if desired) in future</li>
<li>Mentoring and development by experienced customer service professionals</li>
<li>Career growth opportunities within scaling teams</li>
<li>Employee engagement activities</li>
<li>Working for an Australian company doing amazing things for the community and our environment</li>
</ul><div><br/></div>

Virtual Administration Support (Cebu/Home-based)

<div>
<strong>About Us<br/></strong><br><br>
</br></br></div><div>We are Australia&#x2019;s fastest-growing car sharing network, on a mission to fundamentally change the way people think about transport. Since 2012, we&#x2019;ve grown our community to more than 4,000 owners, generating them millions of $$$&#x2019;s while providing an awesome local community service accessed by over 220,000 members. Car Next Door has been successful in achieving triple digit growth every single year.</div><ul>
<li>2018 - SmartCompany Smart 50, 5th place</li>
<li>2018 - Service Innovation Awards, Finalist</li>
<li>2019 - Australian Growth Company Awards, winner - Company to watch</li>
<li>2019 - Deloitte Technology Fast50</li>
</ul><div>We provide a fun office environment, and lots of flexibility to work from home, with well-established policies, practices, and tools to make you successful in both environments.<br><br><strong>About the role</strong>
</br></br></div><div>As a Product Designer at Car Next Door, you&#x2019;ll be a part of the UX team defining and driving the product vision at one of Australia&#x2019;s most promising startups. You&#x2019;ll work closely with our product management, engineering, messaging and insights teams to tackle our biggest interaction and service design challenges.<br><br>
</br></br></div><div>If you love simplifying complexity and have an eye for detail, a passion for usability, and a knack for rapid prototyping, come join us in crafting intuitive experiences for our growing car-sharing community.<br><br>
</br></br></div><div><strong>The focus of this role includes:</strong></div><ul>
<li>Simplifying car-sharing for our members and workflows for our admins</li>
<li>Conducting user research and data analysis to understand user pain points</li>
<li>Prototyping, iterating on and shipping solutions to these problems</li>
</ul><div>
<br><strong>As a part of the team, you&#x2019;ll be:</strong>
</br></div><ul>
<li>Designing user experiences that span our web and mobile app interfaces, messaging and vehicle technology</li>
<li>Communicating ideas and design decisions through wireframes, user flows, interactive prototypes and strong written and verbal communication skills</li>
<li>Collaborating cross-functionally with product management, engineering, messaging and insights to ensure a smooth process from problem definition to release and beyond</li>
<li>Conducting qualitative and quantitative research to validate and iterate on your prototypes and shipped designs</li>
<li>Identifying future opportunities and areas for improvement through continuous user engagement and data analysis</li>
</ul><div><strong>What you&#x2019;ll need to be successful:</strong></div><ul>
<li>At least 5+ years of designing lovable products</li>
<li>High proficiency in using design tools such as Sketch, Invision or Figma</li>
<li>Experience working collaboratively with product managers and engineers in an agile environment</li>
<li>Experience mapping and simplifying complex service design workflows</li>
<li>Experience conducting research and synthesising results</li>
<li>As we&#x2019;re a remote-friendly team, you will also need the ability to both independently drive your own work pace and leverage our various communication tools to collaborate effectively across a distributed team in multiple timezones.</li>
</ul>

Car Next Door

Car Next Door is hiring remotely and currently has 3 remote job positions open in January 2021

Remote jobs at Car Next Door Jobs